Mark Vidic

Director, Aftersales Operations at VinFast Canada | Pickering, Ontario, Canada

About Mark Vidic

Mark Vidic serves as the Director of Aftersales Operations at VinFast Canada, where he leverages over two decades of experience in the automotive and powersports sectors to enhance the service experience across the Canadian market. In his current role, Mark is tasked with the overall responsibility for the Canadian Service Centre network, ensuring that operations run smoothly and efficiently while maintaining high standards of customer satisfaction. His expertise encompasses a wide range of functions, including the development and management of innovative programs such as Canadian Collision, Mobile Service, Roadside Assistance, and Forward Mobility initiatives.

Mark's extensive background in building exceptional OEM-retailer relationships has positioned him as a key player in transforming aftersales operations. He has successfully collaborated with over 600 dealers, focusing on sales, service, and dealer operations, which has allowed him to cultivate a deep understanding of the unique challenges and opportunities within the industry. His commitment to delivering modern, creative solutions is evident in his strategic approach to planning, consultation, execution, and continuous improvement.

In addition to his operational responsibilities, Mark is passionate about training and team building, recognizing that a well-equipped team is essential for driving process improvement and enhancing the overall customer experience. His skills in retail management, sales operations, and product development enable him to implement effective strategies that not only meet but exceed customer expectations. As VinFast Canada continues to grow, Mark’s leadership and vision will undoubtedly play a pivotal role in shaping the future of aftersales services in the automotive landscape.

Mark Vidic Work