Mark Silfer
Change Management Specialist at AAA MWG | San Francisco Bay Area
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Mark Silfer serves as the Branch Director at AAA NCNU, where he leverages his extensive experience in sales management and customer service to drive growth and operational effectiveness across multiple product lines, including insurance, membership, and travel. With accountability for an impressive $75 million in sales revenue, Mark is instrumental in executing strategic initiatives that not only enhance market presence but also foster customer loyalty and employee engagement. His leadership style is characterized by a commitment to coaching and mentoring, empowering a diverse team of front-line supervisors, agents, and staff to excel in a fast-paced environment.
Under Mark's guidance, key projects have focused on optimizing call center operations and enhancing customer retention strategies, ensuring that AAA NCNU remains a trusted name in the insurance industry. His expertise in general insurance, life insurance, and employee benefits positions him as a vital resource for both clients and colleagues alike. Mark's ability to navigate significant organizational changes has been pivotal in aligning team objectives with broader company goals, ultimately delivering impressive revenue results.
In addition to his operational responsibilities, Mark is dedicated to fostering a culture of continuous improvement and innovation within his team. By leveraging CRM tools and data analytics, he identifies emerging trends and customer needs, allowing AAA NCNU to stay ahead of the competition. Mark Silfer's strategic vision and hands-on leadership continue to shape the future of AAA NCNU, driving success in an ever-evolving marketplace.
Change Management Specialist at AAA MWG in January 2025 to Present
Branch Director at AAA NCNU in July 2007 to February 2025
Regional Business Director at AAA in January 2003 to July 2007
Director of Sales at CSAA in November 2000 to January 2003
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Change Leadership
Customer Experience
Sales Management
Insurance
Salesforce.com
Cross-functional Team Leadership
Team Building
Underwriting
Property & Casualty Insurance
Change Management
Leadership
Coaching
Sales Operations
Sales
Customer Retention
Management
Call Centers
Casualty
General Insurance
Business Planning
New Business Development
Process Improvement
Training
Marketing
Strategic Planning
Umbrella Insurance
Customer Service
Customer Satisfaction
Liability
Selling
Direct Sales
Account Management
CRM
Strategy
Vendor Management
Term Life Insurance
Universal Life
Homeowners
Sales Process
Life Insurance
Human Resources
Operations Management
Budgets
Employee Engagement
Time Management
Commercial Insurance
Program Management
Executive Management
Commercial Lines
Employee Benefits
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What is Mark Silfer email address?
Email Mark Silfer at [email protected]. This email is the most updated Mark Silfer email found in 2026.
What is Mark Silfer phone number?
Mark Silfer phone number is +12099151261.
How to contact Mark Silfer?
To contact Mark Silfer send an email to [email protected]. If you want to call Mark Silfer try calling on +12099151261. (updated on October 29, 2024)
What company does Mark Silfer work for?
Mark Silfer works for AAA MWG
What is Mark Silfer's role at AAA MWG?
Mark Silfer is Change Management Specialist
What industry does Mark Silfer work in?
Mark Silfer works in the Insurance industry.
Mark Silfer Email Addresses
Mark Silfer Phone Numbers
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