Mark Poole
Principal Business Systems Consultant at Optum | Greater Roanoke Area
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Mark Poole serves as a Principal Business Systems Consultant at Optum, where he leverages his diverse background in information technology, project management, and operations management to drive innovation and enhance member experiences. In his current role, Mark is at the forefront of testing emergent tools and technologies that are pivotal in transforming how Optum delivers services to its members. His leadership in the Data Strategy and Operations team is particularly noteworthy, as he spearheads efforts to centralize and modernize the member communication process through an Adobe Experience Platform-based solution. This initiative not only streamlines communication but also ensures that members receive personalized and timely information, ultimately improving their overall experience.
Mark's extensive skill set includes project management, team building, and program management, which he utilizes to foster collaboration across departments and ensure that projects are executed efficiently. His expertise in process improvement and business intelligence allows him to identify opportunities for optimization, driving significant enhancements in operational workflows. Additionally, Mark's experience in sales enablement and strategic partnerships equips him with a unique perspective on aligning business objectives with technology solutions, ensuring that Optum remains competitive in a rapidly evolving healthcare landscape.
With a career that spans various roles—from client services to theater electrics—Mark brings a multifaceted approach to problem-solving and innovation. His commitment to continuous improvement and his passion for delivering exceptional member experiences make him a valuable asset to Optum and the healthcare industry as a whole.
Principal Business Systems Consultant at Optum in February 2022 to Present
Director of Client Data Solutions at Optum in April 2020 to February 2022
Product Owner - Data Engineering - PreCheck MyScript at Optum in September 2019 to April 2020
Senior Implementation Manager at Optum in November 2017 to September 2019
Lead Client Account Partner at VCCS Shared Services Center in March 2017 to November 2017
Director of Insights and Client Engagement at Sutherland Global Services in February 2015 to January 2017
Director of Client Services at Sutherland Global Services in September 2013 to February 2015
Director of Business Process Design and Engineering at Express Scripts in January 2011 to September 2013
Director - Call Center Operations at Express Scripts in October 2009 to January 2011
Small Business Division Sales Innovation and Strategy at Intuit in May 2008 to October 2009
Sales Operations Manager at Intuit in March 2005 to May 2008
IT Workforce Services Operations Manager at Intuit in May 2003 to March 2005
Client Services Desktop Supervisor at Intuit in August 2002 to May 2003
Client Services Desktop Lead at Intuit in January 2002 to August 2002
Senior Systems Engineer at James Madison University in September 1996 to January 2002
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Project Management
Team Building
Program Management
Sales Enablement
Process Improvement
Business Intelligence
Sales Process
Product Management
Strategic Partnerships
Enterprise Software
Vendor Management
Business Analysis
Business Process Improvement
Strategy
Cross-functional Team Leadership
Strategic Planning
CRM
Project Portfolio Management
Agile Project Management
Analytics
Leadership
Customer Experience
Training
Forecasting
Management
Sales Operations
Business Development
Change Management
IT Strategy
Software Project Management
Outsourcing
IT Management
Account Management
Call Centers
General Awesomeness
Data Analysis
ITIL
Requirements Analysis
Agile Methodologies
Scrum
SDLC
SaaS
Information Technology
Performance Management
Cloud Computing
Bread Baking
Pen Turning
Business Process
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Discover more about OptumWhat is Mark Poole email address?
Email Mark Poole at [email protected] and [email protected]. This email is the most updated Mark Poole email found in 2026.
What is Mark Poole phone number?
Mark Poole phone number is +15409772132.
How to contact Mark Poole?
To contact Mark Poole send an email to [email protected] or [email protected]. If you want to call Mark Poole try calling on +15409772132.
What is Mark Poole net worth?
Mark Poole has an estimated net worth of $150,000 to $249,999
What company does Mark Poole work for?
Mark Poole works for Optum
What is Mark Poole's role at Optum?
Mark Poole is Principal Business Systems Consultant
What industry does Mark Poole work in?
Mark Poole works in the Hospitals And Health Care industry.
Mark Poole Email Addresses
Mark Poole Phone Numbers
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