Head of Digital Development @ Bristol Museums Galleries and Archives
WHAT I LOOK FOR IN A ROLE:
Working on large scale digital projects involving grappling with lines of code on a daily basis to build attractive and innovative data presentation solutions. Working within a multidisciplinary team to create new workflows for staff. Creating new APIs and mechanisms for data flow between ODS and ADS systems. Applying expertise
WHAT I LOOK FOR IN A ROLE:
Working on large scale digital projects involving grappling with lines of code on a daily basis to build attractive and innovative data presentation solutions. Working within a multidisciplinary team to create new workflows for staff. Creating new APIs and mechanisms for data flow between ODS and ADS systems. Applying expertise in the client/server environment to solve problems and develop solutions. Building databases around complex data models and working with users to refine and test new products.
The tools i use at Bristol Museums Galleries and Archives are LAMP server side and Backbone / RequireJS client side, including bespoke data loading engines build using pc and mac scripting (sh/bat).
The museum environment is a complex mix of legacy systems, a diverse user base and challenging workflows. In my role as Documentation Officer I manage the collections database and associated platforms. I use web technology to streamline data entry and build new interfaces for the public and staff to interact with collections and narratives, as well as making internal collections management processes run smoothly.
"Any sufficiently advanced technology is indistinguishable from magic. ... "
Arthur C. Clarke
Head of Digital Development @ From August 2015 to Present (5 months) Documentation Officer @ The job is about managing museum information relating to the collections to facilitate exhibition creation and other museum activities.
I use my knowledge of IT systems to automate workflows through API development to come up with new ways to present collections data online and in the galleries via touch screen kiosks.
I also have a feeling there aren't many other museum documentation officers who log into a terminal before putting the kettle on each morning, but why do things manually when a program can do the work for you?? From December 2012 to July 2015 (2 years 8 months) Support Consultant, Customer Intelligence @ Support Consultant (Analytical Databases). Technical software support to clients, partners and internal staff including: Identification and verification of software bugs and replicating the bugs in a development environment. Taking ownership of issues, and being proactive in assisting in their resolution, tracing environmental software problems back to their route cause and finding appropriate workarounds when issues are discovered. Advising client IT teams on best practises in server housekeeping and analytical database administration. Advising client data analysts and CRM teams on best practises in query syntax and relational database design. Technical support for consultants and help with on site implementation of database systems, network configuration and software upgrades. Monitoring, troubleshooting and administration of the web based analytical database platform (Customer Intelligence). Providing appropriate documentation for the programming team to fix software issues. Documenting issues and their resolutions using case logging and monitoring software. Creating knowledge base articles and FAQs to help continuously improve the support service for clients, partners and internal staff. Working alongside the other members of the Support team and with other departments to optimise the support experience for clients and partners. From December 2011 to December 2012 (1 year 1 month)
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