Mark Odell
Chief Retail Officer at Service Credit Union | Portsmouth, New Hampshire, United States
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Mark Odell serves as the Chief Retail Officer at Service Credit Union, where he leverages his extensive expertise in lending and operations to drive strategic initiatives across a network of over 50 branches and two contact centers. With a robust background in consumer direct and indirect auto lending, residential loans, business lending, and collections, Mark plays a pivotal role in managing a substantial loan portfolio of $5 billion within a $6 billion credit union. His dual responsibilities as Chief Retail Officer and Chief Lending Officer enable him to integrate retail banking strategies with lending operations, ensuring a seamless experience for members both stateside and overseas.
Under Mark's leadership, Service Credit Union has embarked on key projects aimed at enhancing operational efficiency and member engagement. He has spearheaded initiatives to streamline loan origination processes and improve underwriting practices, resulting in reduced turnaround times and increased member satisfaction. Mark’s proactive approach to loss mitigation and risk management has fortified the credit union's financial health, while his focus on staff training and development has cultivated a high-performing team adept at navigating the complexities of the financial services landscape.
Mark's insightful business acumen allows him to translate overarching organizational goals into actionable plans, ensuring alignment across departments. His strong presentation and management skills foster collaboration among stakeholders, driving innovation and growth. As a results-focused leader, Mark is committed to not only achieving operational excellence but also enhancing the overall member experience, positioning Service Credit Union as a trusted partner in their financial journeys.
Chief Retail Officer at Service Credit Union in October 2023 to Present
Chief Lending Officer at Service Credit Union in September 2020 to October 2023
Vice President Residential Lending at Alliant Credit Union in October 2015 to September 2020
Vice President Residential Lending at NB&T in April 2014 to September 2015
VP Lending Manager - Mortgage Division at JP Morgan Chase & NSPCC in January 2010 to January 2014
Owner Partner at Umlauf, O'Dell & Associates in January 2008 to January 2010
Regional Manager at Countrywide Financial in January 2007 to January 2008
Regional Manager at Simple Mortgage Aka Flick Mortgage Investors in January 2005 to January 2007
Regional Manager at GreenPoint Mortgage in January 2003 to January 2005
Regional Manager at Aames Financial in January 1997 to January 2003
Account Executive at Delta Funding in January 1994 to January 1997
Branch Manager at American General Finance in January 1988 to January 1994
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Analytical Skills
Project Management
Operations Management
Mortgage Lending
Loans
Mortgage Banking
Loan Origination
FHA
Residential Mortgages
Credit
Refinance
Management
Credit Analysis
Banking
Underwriting
Consumer Lending
VA loans
Loss Mitigation
Selling
VA Loans
Sales
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Discover more about Service Credit UnionWhat is Mark Odell email address?
Email Mark Odell at [email protected] and [email protected]. This email is the most updated Mark Odell email found in 2026.
What is Mark Odell phone number?
Mark Odell phone number is +18155823590.
How to contact Mark Odell?
To contact Mark Odell send an email to [email protected] or [email protected]. If you want to call Mark Odell try calling on +18155823590. (updated on November 04, 2024)
What company does Mark Odell work for?
Mark Odell works for Service Credit Union
What is Mark Odell's role at Service Credit Union?
Mark Odell is Chief Retail Officer
What industry does Mark Odell work in?
Mark Odell works in the Banking industry.
Mark Odell Email Addresses
Mark Odell Phone Numbers
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