Mark Kirkland
VP Service Delivery & Operations at Pacific Bell Business | Los Angeles Metropolitan Area
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Mark Kirkland serves as the Vice President of Service Delivery & Operations at Pacific Bell Business, where he leverages over 15 years of extensive experience in the telecommunications sector to drive exceptional customer experiences and operational excellence. His career trajectory, which began with traditional premises PBX systems and evolved into advanced technologies such as VoIP, UCaaS, and CCaaS, positions him as a thought leader in the industry. At Pacific Bell, Mark is instrumental in leading high-quality Professional Services Onboarding for Unified Communications and Contact Center as a Service solutions, ensuring that clients not only receive top-notch service but also experience seamless transitions to new technologies.
A key focus of Mark's role is the development and implementation of robust policies, workflows, and procedures aimed at minimizing customer churn and enhancing retention rates. His strategic approach to operations management is complemented by his ability to generate data-driven insights that inform decision-making and optimize service delivery. Mark has successfully built and oversees multiple high-performing teams in the Philippines, renowned for their efficiency and effectiveness in managing high-volume, fast-paced installations with minimal backlog.
His expertise in market analysis and skill development allows him to identify new business opportunities and set a strategic direction that aligns with the company’s growth objectives. By fostering a culture of continuous improvement and customer satisfaction, Mark Kirkland is not just enhancing operational execution at Pacific Bell Business, but also redefining the standards of service delivery in the telecommunications industry.
VP Service Delivery & Operations at Pacific Bell Business in April 2022 to Present
SR Director Onboarding & Operations at Sangoma in March 2013 to April 2022
Business Partner at Ecko Networks Solutions in June 2003 to November 2012
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P&L Analysis
Financial Literacy
Market Analysis
P&L Management
Deals
Technical Understanding
Team Performance
Project Plans
New Business Opportunities
Delegation
Business Relationship Management
Skill Development
Setting Strategic Direction
Relationship Development
Operational Execution
Written Communication
Communication
Onboarding
Document Creation
Customer Success
Account Management
Team Management
Contact Center Operations
Contact Center Management
Software as a Service (SaaS)
Customer Service
Customer Retention
Customer Experience Analysis
Training & Development
Analytical Skills
Customer Experience
Team Building
Strategic Planning
Process Improvement
Change Management
Management
Leadership
Operations Management
Customer Experience Management
Project Management
Continuous Improvement
UCaaS
Voice over IP (VoIP)
Contact Center as a Service (CCaaS)
Telecommunications
Team Leadership
Unified Communications
Hosted Voice
Private Branch Exchange (PBX)
Customer Satisfaction
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What is Mark Kirkland email address?
Email Mark Kirkland at [email protected]. This email is the most updated Mark Kirkland email found in 2026.
What is Mark Kirkland phone number?
Mark Kirkland phone number is +15624470940 and +15629215800.
How to contact Mark Kirkland?
To contact Mark Kirkland send an email to [email protected]. If you want to call Mark Kirkland try calling on +15624470940 and +15629215800. (updated on October 30, 2024)
What company does Mark Kirkland work for?
Mark Kirkland works for Pacific Bell Business
What is Mark Kirkland's role at Pacific Bell Business?
Mark Kirkland is VP Service Delivery & Operations
What industry does Mark Kirkland work in?
Mark Kirkland works in the Telecommunications industry.
Mark Kirkland Email Addresses
Mark Kirkland Phone Numbers
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