Mark Howder
Senior Manager at Cardinal Health | Huntersville, North Carolina, United States
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Mark Howder is a dynamic Senior Manager at Cardinal Health, where he plays a pivotal role in overseeing the strategic direction of multi-billion dollar specialty drug distribution. With a strong emphasis on process improvement and operational efficiency, Mark has successfully implemented innovative strategies that not only enhance the customer experience but also drive significant cost savings. His expertise in service design and conflict resolution has been instrumental in establishing robust customer relationships and ensuring seamless problem resolution.
In his current role, Mark is accountable for managing a $4 million P&L for his cost center, demonstrating his financial acumen and strategic oversight. He leads a diverse, fully remote international team, fostering a collaborative environment that thrives on teamwork and shared goals. His leadership extends to spearheading AI implementations within the business unit, where he leverages cutting-edge technology to optimize operations and maximize productivity. This forward-thinking approach positions Cardinal Health at the forefront of the specialty drug distribution industry.
Mark’s commitment to customer advocacy and employee relations ensures that both clients and team members are prioritized, creating a culture of excellence and accountability. His extensive experience in call center operations and CRM systems further enhances his ability to streamline processes and improve service delivery. As a high-impact leader, Mark Howder continues to drive Cardinal Health's mission forward, setting benchmarks for success in an increasingly competitive landscape.
Senior Manager at Cardinal Health in April 2024 to Present
Site Director at Percepta in January 2019 to September 2023
Director of Customer Care at Emporos Systems Corporation in August 2015 to November 2018
Site Director at McKesson in November 2006 to July 2015
WFM Manager at TeleTech in March 2006 to October 2006
Operation Manager at FDI Collateral Management in January 2002 to January 2006
Training Manager at InnoVentry in January 1999 to January 2001
Specialist at US Army in November 1987 to March 1991
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Service Design
Data-driven Decision Making
Stakeholder Management
Director level
Conflict Resolution
Analytical Skills
Communication
Relationship Building
Customer Advocacy
Voice of the Customer
Business Relationship Management
Employee Engagement
Customer Support
Management
Leadership
Leadership Development
Training
Call Center
Employee Relations
Process Improvement
Budgets
Team Building
Customer Service
Call Centers
Human Resources
Change Management
Public Speaking
Account Management
Operations Management
Organizational Development
Coaching
Strategic Planning
Team Leadership
Sales
Program Management
Customer Satisfaction
Project Management
Quality Assurance
Customer Experience
Mentoring
Business Process Improvement
CRM
Strategy
Problem Solving
Cross-functional Team Leadership
Contact Center Operations
Contact Center Management
Performance Management
Customer Engagement
People Management
Customer Retention
Employee Training
Call Center Development
Teamwork
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Discover more about Cardinal HealthWhat is Mark Howder email address?
Email Mark Howder at [email protected]. This email is the most updated Mark Howder email found in 2026.
How to contact Mark Howder?
To contact Mark Howder send an email to [email protected].
What company does Mark Howder work for?
Mark Howder works for Cardinal Health
What is Mark Howder's role at Cardinal Health?
Mark Howder is Senior Manager
What is Mark Howder's Phone Number?
Mark Howder's phone (704) ***-*399
What industry does Mark Howder work in?
Mark Howder works in the Outsourcing And Offshoring Consulting industry.
Mark Howder Email Addresses
Mark Howder Phone Numbers
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