Maritza Roman

Maritza Roman currently serves as a COBRA Associate Project Manager at Benefit Express, where she leverages her extensive knowledge of COBRA regulations and compliance to ensure seamless administration of benefits for clients. With a keen eye for detail and a structured approach to project management, Maritza is instrumental in handling bi-annual COBRA audits, ensuring that all processes align with federal regulations and industry standards. Her role involves managing Direct Bill participant payments, verifying COBRA eligibility, and preparing loss of coverage processing, which are critical components in maintaining compliance and providing exceptional service to clients.

Maritza's expertise extends to administering initial COBRA Department of Labor (DOL) notices, where her strong organizational skills and proactive problem-solving abilities shine. She is adept at resolving client inquiries by utilizing comprehensive COBRA benefits guides and staying updated on relevant laws and regulations. This not only enhances client satisfaction but also fosters trust and transparency in the services provided by Benefit Express.

In addition to her technical skills, which include proficiency in platforms such as WebCOBRA, CBISA, and Travis, Maritza's self-motivated nature and strong work ethic drive her to strive for optimum performance in every project. Whether working independently or leading a team, she consistently demonstrates a commitment to excellence and a visionary approach to project execution. Her ability to balance multiple responsibilities while maintaining a focus on compliance and client needs makes her a valuable asset to the Benefit Express team and the broader COBRA administration landscape.