Marie Aude
Offline Customer Support Supervisor at Spectrum | Greater Tampa Bay Area
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Marie Aude is a dynamic and results-driven Offline Customer Support Supervisor at Spectrum, where she leverages her expertise in Six Sigma methodologies to enhance operational efficiency and customer satisfaction. With a Green Belt certification in Six Sigma, Marie is adept at identifying process improvements and implementing strategies that streamline workflows within the customer care department. Her role involves not only supervising a dedicated team of Customer Care Representatives but also actively participating in the recruitment, training, and development of talent, ensuring that her team is motivated and equipped to deliver exceptional service.
In addition to her supervisory responsibilities, Marie plays a pivotal role as Co-Chair of Communication for the Black Business Employee Network. In this capacity, she is committed to fostering an inclusive and supportive community across TWC locations. Her efforts focus on creating a workplace culture that values diversity and encourages open dialogue, which is essential for driving innovation and employee engagement.
Marie’s skill set is extensive, encompassing written communication, client relations, and leadership development. She excels in presentations and event management, utilizing Microsoft Office tools to create impactful materials that resonate with both her team and broader organizational goals. Her strong team-building abilities and coaching skills empower her colleagues, promoting a collaborative environment where everyone can thrive. As she continues to drive key projects at Spectrum, Marie Aude remains dedicated to enhancing customer experiences and championing diversity and inclusion within the workplace.
Offline Customer Support Supervisor at Spectrum in November 2014 to Present
CEO at Happy Elephant Spa Care in January 2017 to Present
Vice President at Hey There Beautiful Inc. in April 2015 to July 2020
Team leader at Cablevision in December 2011 to November 2014
Optimum Store Cordinator at Cablevision in January 2009 to December 2011
Customer Relations Coordinator at Cablevision in January 2006 to January 2009
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Customer Interaction
Easily Adaptable
Skilled Multi-tasker
Build Strong Relationships
Scorecard
Quality Assurance
Phone Etiquette
Call Center Administration
Customer Marketing
Collaborative Problem Solving
Performance Management
Customer Service Operations
Call Center Development
Training and Development (HR)
Quality Control
HR Policy Formulation
Written Communication
Client Relations
Interpersonal Skills
Presentation Skills
Talent Management
Cross-functional Team Leadership
Customer Service Management
Microsoft Word
Customer Retention
Employer Branding
Customer Experience
Problem Solving
Performance Reviews
Critical Thinking
Employee Engagement
Presentations
Handle Confidential Information
Quality Improvement
Quality Auditing
Communication
Social Media
Microsoft Office
Management
Event Planning
Public Speaking
Program Management
Research
Event Management
Team Leadership
Customer Satisfaction
Customer Service
Team Building
Account Management
Sales
Project Planning
Retail
Inventory Management
Training
Leadership
Project Management
Leadership Development
Teamwork
PowerPoint
Team Management
Coaching
Telecommunications
Six Sigma
Marketing
Market Research
Call Centers
Troubleshooting
Customer Relations
Microsoft Excel
Public Relations
Visio
Access
Process Improvement
Strategic Planning
Product Management
Entrepreneurship
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Discover more about SpectrumWhat is Marie Aude email address?
Email Marie Aude at [email protected]. This email is the most updated Marie Aude email found in 2026.
What is Marie Aude phone number?
Marie Aude phone number is +15169029363.
How to contact Marie Aude?
To contact Marie Aude send an email to [email protected]. If you want to call Marie Aude try calling on +15169029363. (updated on October 29, 2024)
What company does Marie Aude work for?
Marie Aude works for Spectrum
What is Marie Aude's role at Spectrum?
Marie Aude is Offline Customer Support Supervisor
What industry does Marie Aude work in?
Marie Aude works in the Telecommunications industry.
Marie Aude Email Addresses
Marie Aude Phone Numbers
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