Maria Muñoz
CEX Account Director at Ipsos
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Maria Muñoz is a seasoned CEX Account Director at Ipsos, where she leverages her extensive expertise in Customer Experience Management to drive transformative projects for enterprise clients across Latin America. With over 15 years of experience in the technology and services sectors, Maria is adept at analyzing, evaluating, planning, and executing comprehensive Customer Experience projects using leading platforms such as Medallia and Qualtrics. Her bilingual proficiency in Spanish and English enhances her ability to communicate effectively with diverse stakeholders, ensuring that projects align with both local and global business objectives.
In her current role, Maria has been instrumental in implementing robust Customer Experience Programs for high-profile clients, including a recognized telecom company. She not only oversees the strategic roadmap for these initiatives but also ensures that they are executed within budget, on schedule, and within scope. Her leadership extends to managing a team of software developers, fostering a collaborative environment that encourages innovation and efficiency.
Maria's achievements in operational due diligence and process improvement have significantly contributed to enhancing customer satisfaction and loyalty for her clients. Her expertise in marketing strategy and business development enables her to identify opportunities for growth and streamline operations, ultimately generating substantial value for organizations. As a certified Project Manager with an MBA, Maria combines her technical acumen with strategic insight, positioning her as a key asset in the evolving landscape of customer experience. Her commitment to excellence and her ability to navigate complex projects make her a standout leader in the field.
CEX Account Director at Ipsos in November 2022 to Present
Project Manager at SaaSxChange in September 2021 to October 2022
Project manager PMO at Grupo Emi in January 2011 to August 2021
Customer Relations Manager at Grupo Emi in October 2007 to December 2010
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Maturity Models
Strategic Roadmaps
Change Management
Customer Experience Management
Project Management
Marketing Strategy
Business Development
Management
Marketing
English
Analysis
Market Research
Operational Due Diligence
Fusiones y adquisiciones
Integración de adquisiciones
Desarrollo de productos
Mejora de procesos
Administración y dirección de empresas
Estrategia de mercadotecnia
Gestión de proyectos
Mercadotecnia
Inglés
Team Leadership
Liderazgo de equipos
Dirección
Negociación
Strategic Planning
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Discover more about IpsosWhat is Maria Muñoz email address?
Email Maria Muñoz at maria.muãâ[email protected]. This email is the most updated Maria Muñoz email found in 2026.
How to contact Maria Muñoz?
To contact Maria Muñoz send an email to maria.muãâ[email protected]. (updated on September 13, 2024)
What company does Maria Muñoz work for?
Maria Muñoz works for Ipsos
What is Maria Muñoz's role at Ipsos?
Maria Muñoz is CEX Account Director
What is Maria Muñoz's Phone Number?
Maria Muñoz's phone (**) *** *** 225
What industry does Maria Muñoz work in?
Maria Muñoz works in the Market Research industry.
Maria Muñoz Email Addresses
Maria Muñoz Phone Numbers
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