Maria Muñiz-Quintero
Co-Founder of Voces Latinx ERG at Course Hero | San Francisco Bay Area
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Maria Muñiz-Quintero is a dynamic leader in customer operations management, currently making significant strides as the Co-Founder of the Voces Latinx Employee Resource Group (ERG) at Course Hero. In her role, Maria is dedicated to fostering an inclusive environment that not only celebrates Latinx heritage but also empowers individuals to share their unique experiences and insights. Under her leadership, the Voces Latinx ERG has become a vital platform for advocacy, education, and community building, aligning with Course Hero's mission to cultivate opportunities for all employees.
Maria's expertise in client and business-to-business service is evident in her strategic approach to new product rollouts and global customer service initiatives. She leverages her strong written communication skills to create engaging content that resonates with diverse audiences, ensuring that all voices are heard and valued. Her proficiency in tools like Zendesk and Microsoft PowerPoint enhances her ability to troubleshoot issues efficiently and present compelling data-driven insights to stakeholders.
Key projects led by Maria include the development of mentorship programs aimed at nurturing the next generation of leaders within the Latinx community. By drawing on her extensive experience in strategic partnerships and fraud investigations, she has successfully implemented initiatives that not only support professional growth but also drive awareness of the challenges faced by underrepresented groups in the industry. Through her unwavering commitment to authenticity and empowerment, Maria Muñiz-Quintero is not only inspiring change at Course Hero but also setting a benchmark for inclusive leadership in the customer operations landscape.
Co-Founder of Voces Latinx ERG at Course Hero in November 2020 to Present
Director of Customer Operations at Course Hero in March 2022 to Present
Senior Manager Customer Operations at Course Hero in August 2020 to March 2022
Customer Operations Manager at Course Hero in July 2019 to August 2020
Customer Support Manager at Course Hero in August 2013 to June 2019
Sales Operations Manager at Picaboo Yearbooks in July 2012 to August 2013
Customer Care Manager at Picaboo in February 2011 to August 2012
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Cross-functional Initiatives
Community Management
Written Communication
Relationship Building
New Product Rollout
Creative Problem Solving
Support Systems
Problem Solving
Business Insights
Strategic Insights
Customer Service Management
Customer Service Operations
Global Customer Service
Implementation Plans
Community Organizing
Customer Service
Troubleshooting
Technical Support
Team Building
Cross-functional Team Leadership
Microsoft Office
Management
Project Coordination
PowerPoint
Marketing
Product Marketing
Time Management
Sales
Customer Retention
Customer Satisfaction
Team Leadership
B2B
Account Management
Leadership
Sales Operations
Training
Social Networking
Social Media Marketing
Strategic Partnerships
Budgets
Social Media
Microsoft PowerPoint
Fraud Investigations
Fraud Prevention
Talent Management
Coaching
Mentoring
Communication
Microsoft Excel
Microsoft Word
Google Docs
Google Suite
Zendesk
Customer Support
Beginner SQL
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What is Maria Muñiz-Quintero email address?
Email Maria Muñiz-Quintero at mmuñ[email protected]. This email is the most updated Maria Muñiz-Quintero email found in 2026.
How to contact Maria Muñiz-Quintero?
To contact Maria Muñiz-Quintero send an email to mmuñ[email protected]. (updated on November 04, 2024)
What company does Maria Muñiz-Quintero work for?
Maria Muñiz-Quintero works for Course Hero
What is Maria Muñiz-Quintero's role at Course Hero?
Maria Muñiz-Quintero is Co-Founder of Voces Latinx ERG
What is Maria Muñiz-Quintero's Phone Number?
Maria Muñiz-Quintero's phone (**) *** *** 242
What industry does Maria Muñiz-Quintero work in?
Maria Muñiz-Quintero works in the Software Development industry.
Maria Muñiz-Quintero Email Addresses
Maria Muñiz-Quintero Phone Numbers
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