Marc Sambula
Director and Department Head, Complaints & Grievances / Operations at UPMC Health Plan | Carnegie, Pennsylvania, United States
Engage
candidates 10x faster
Enjoy unlimited access and discover candidates outside of LinkedIn
Trusted by 1.4M users from 76% of Fortune 500 companies
The most accurate data ever
CCPA Compliant
GDPR Compliant
150M
Personal Emails
200M
Work Emails
100M
Direct Dials
250M
Professional Profiles
40M
Company Profiles
Find anyone, anywhere
with ContactOut
today
Making remote or global hires?
Connecting
with key decision-makers? We can help.
- 40 emails / month
- 3 phone numbers / month
- Works on standard LinkedIn only
-
Work emails, personal emails,
mobile numbers
No credit card required
Marc Sambula serves as the Director and Department Head of Complaints & Grievances / Operations at UPMC Health Plan, where he leverages over 20 years of extensive experience in systems and business analytics, alongside a robust background in operations and project management within the healthcare and finance sectors. In his current role, Marc is responsible for overseeing the entire spectrum of member complaints, grievances, and appeals processes, as well as provider appeals, ensuring compliance with all regulatory requirements regarding timeliness, completeness, and accuracy. His keen focus on process improvement has led to the successful implementation of initiatives that enhance customer satisfaction and retention while driving employee engagement and reducing operational costs.
Marc’s leadership extends beyond management; he is dedicated to training and mentoring staff, fostering a culture of professional development, and providing constructive performance feedback. His commitment to team building and organizational design has resulted in a high-performing department that consistently meets operational goals. By utilizing his expertise in business process mapping and customer relationship management (CRM), Marc has developed end-to-end solutions that streamline operations and enhance service delivery.
Key projects under his direction have included the integration of advanced performance metrics to track and analyze complaint resolution times, which has significantly improved response rates and member satisfaction. Marc’s strategic vision and analytical skills position him as a pivotal leader within UPMC Health Plan, driving initiatives that not only meet regulatory standards but also elevate the overall member experience in a competitive healthcare landscape.
Director and Department Head, Complaints & Grievances / Operations at UPMC Health Plan in April 2017 to Present
Chief of Staff and Senior Organizational Performance Consultant at UPMC Health Plan in April 2015 to April 2017
Business Process Consultant at UPMC Health Plan in April 2012 to April 2015
Manager, Vice President at PNC in June 2010 to April 2012
Branch Manager, Assistant Vice President at PNC in January 2005 to June 2010
Project Manager at Fisher Scientific in March 2004 to March 2005
System Analyst at Highmark Inc. in January 2003 to March 2004
Marketing Manager and Implementation Analyst at Freemarkets Inc in January 2002 to January 2003
System Analyst at Freemarkets Inc in January 2001 to January 2002
Senior System Analyst and Technology Officer at PNC in January 1995 to January 2001
See more
See less
Business Analysis
SDLC
Process Improvement
Vendor Management
Requirements Analysis
Program Management
Software Project Management
Business Process Improvement
Risk Management
Marketing Communications
Project Management
Business Process Management
Change Management
Business Requirements
Visio
Management
Business Process
PMP
Business Intelligence (BI)
Cross-functional Team Leadership
Employee Engagement
Customer Relationship Management (CRM)
IT Management
Business Process Design
Operational Excellence
Team Building
Team Development
Team Management
Employee Training
Performance Management
Business Process Mapping
Continuous Process Improvement
Process Implementation
Process Improvement Projects
P&L Management
Budgeting
Conflict Management
Healthcare Management
Audit Management
Quality Improvement
Regulatory Compliance
Government Liaison
Reporting & Analysis
End to End Solutions
Organizational Design
Workflow Analysis
Performance Metrics
Lean Six Sigma
Business Development
Operational Efficiency
See more
See less
Discover more about UPMC Health PlanWhat is Marc Sambula email address?
Email Marc Sambula at [email protected]. This email is the most updated Marc Sambula email found in 2026.
What is Marc Sambula phone number?
Marc Sambula phone number is +14124919859 and +14122622518.
How to contact Marc Sambula?
To contact Marc Sambula send an email to [email protected]. If you want to call Marc Sambula try calling on +14124919859 and +14122622518.
What is Marc Sambula net worth?
Marc Sambula has an estimated net worth of $375,000 to $499,999
What company does Marc Sambula work for?
Marc Sambula works for UPMC Health Plan
What is Marc Sambula's role at UPMC Health Plan?
Marc Sambula is Director and Department Head, Complaints & Grievances / Operations
What industry does Marc Sambula work in?
Marc Sambula works in the Insurance industry.
Marc Sambula Email Addresses
Marc Sambula Phone Numbers
looking for?
Find personal and work emails for over 250M professionals.
People like Marc Sambula
North American Marketing Director at All Flowers Group
Director of Operations at International Center for Law & Economics
Pharmacy, Report Writer and Clinical Consultant at Henry Mayo Newhall Hospital
Senior Medical Writer at EBSCO Information Services
President at Stone Solutions Limited
Making Everything we Want Happen at The Frank Household
Member at Connecticut Department of Labor's Young Worker Health & Safety Team
freelance makeup artist at self emplyed
MDS coordinator at Duncaster Retirement Community
Principal Attorney at Flynn Gordon, LLC
Staff VP of Pharmacy Operations at IngenioRx
Project Manager at SCHWAB-EATON, P.A
AOC Communication Specialist at DFW Airport Operation
Principal at Admission Planning, LLC
Head of Data Intelligence Solutions, T-Mobile Division at Amdocs
Founder / choreographer at OK Dance company
Marketing & Design Manager at Niagara Scientific Products
Executive Director at Healthy Communities Delaware
Instructor at Easton Training Center
Founder and Principal Consultant at OLM Strategies, LLC
Show more
Show less