Marc Gebbink
Customer Experience Solutions Director at Conduent | Greater Enschede Area
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Marc Gebbink serves as the Customer Experience Solutions Director at Conduent, where he leverages his extensive expertise in customer experience solutions and business process outsourcing to drive exceptional outcomes for clients. With a unique blend of creativity and analytical skills, Marc approaches challenges with an out-of-the-box mindset, ensuring that every solution not only meets immediate business targets but also enhances overall customer satisfaction. His keen eye for detail allows him to dissect complex processes while maintaining a holistic view of the customer journey, ensuring that every touchpoint is optimized for maximum impact.
At Conduent, Marc is currently spearheading several key projects aimed at empowering associates and enhancing the customer experience. By fostering an environment of associate empowerment, he ensures that team members are equipped with the tools and knowledge they need to deliver top-notch service. This approach not only boosts morale but also translates into improved customer interactions, ultimately driving business success. Marc's commitment to aligning business objectives with customer needs is evident in his strategic initiatives, which focus on business process improvement and effective process management.
His proficiency in management consulting and customer contact strategies, combined with his skills in data analysis using tools like Microsoft Excel and Access, positions him as a leader in the industry. Marc's ability to communicate effectively in Dutch further enhances his capability to engage with diverse client bases. As he continues to innovate within the customer experience landscape, Marc remains dedicated to creating exceptional outcomes for businesses and the millions of people who rely on their services.
Customer Experience Solutions Director at Conduent in January 2017 to Present
European Sales Director at CCmath BV in September 2019 to August 2020
Business Solutions Architect | EMEA & APAC | Customer Care Services at Xerox in May 2014 to December 2016
Projectmanager YourBusiness Contact - Commercial & Merchant Banking via han!son interim management at ABN AMRO Bank N.V. in September 2013 to June 2014
Interim Manager at han!son interim management in April 2010 to June 2014
Team Lead Planning Inzameling via han!son interim management at HVC in June 2013 to December 2013
Forecaster YourBusiness Contact - Commercial & Merchant Banking via han!son interim management at ABN AMRO Bank N.V. in January 2013 to October 2013
Capaciteitsmanager Advies en Service Center - Retail Banking via han!son interim management at ABN AMRO Bank N.V. in April 2012 to February 2013
Principal Consultant Customer Service via han!son interim management at Telenet, Mechelen, Belgium in October 2010 to March 2012
Traffic Controller Customer Service Contact Center via han!son interim management at Telenet, Mechelen, Belgium in July 2010 to October 2010
WFM Consultant Customer Contact Center via han!son interim management at SPE-Luminus, Hasselt, Belgium in June 2010 to July 2010
Manager WFM at R Systems Europe in August 2007 to March 2010
HR Manager a.i. at R Systems Europe in April 2009 to November 2009
Team Member WFM at Sento in December 2006 to July 2007
Quality Improvement Coach at Sento in April 2006 to November 2006
Customer Service Representative at Sento in June 2005 to March 2006
Managing Director / Owner at Gebbink Consultants in July 1999 to May 2005
Managing Director / Partner at EML Engineering Holland in July 1999 to September 2002
Sales Manager at Hawo in January 1995 to June 1999
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Workforce Management
Program Management
Customer Service
Customer Experience
Customer Contact
Sourcing
Employee Engagement
Change Management
Management Consulting
Consultancy
Implementing Processes
Consumer Contact
Customer Operations
Microsoft Excel
Microsoft Access
Outsourcing
Management
Customer Information
Operations Management
Project Management
Consultants
Interim Management
Call Centers
Quality Assurance
Business Process Improvement
Forecasting
Contact Centers
Process Management
Process Improvement
Training
Performance Management
Operational Excellence
Project Planning
Coaching
Customer Satisfaction
Dutch
Team Management
Human Resources
Consulting
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Discover more about ConduentWhat is Marc Gebbink email address?
Email Marc Gebbink at [email protected] and [email protected]. This email is the most updated Marc Gebbink email found in 2026.
How to contact Marc Gebbink?
To contact Marc Gebbink send an email to [email protected] or [email protected]. (updated on November 04, 2024)
What company does Marc Gebbink work for?
Marc Gebbink works for Conduent
What is Marc Gebbink's role at Conduent?
Marc Gebbink is Customer Experience Solutions Director
What is Marc Gebbink's Phone Number?
Marc Gebbink's phone (**) *** *** 302
What industry does Marc Gebbink work in?
Marc Gebbink works in the It Services And It Consulting industry.
Marc Gebbink Email Addresses
Marc Gebbink Phone Numbers
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