Manny
Principal Program Mgr - Chat Platform Experience w/Gen AI supporting AT&T Consumer Centers at AT&T Consumer | Youngsville, North Carolina, United States
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Manny currently serves as a Principal in IVR Innovation and Agent Assist Tools at AT&T, where he plays a pivotal role in enhancing the customer experience (CX) through cutting-edge technology and strategic project management. Since joining the AT&T Consumer Innovation & Operations Team in 2022, Manny has spearheaded the Visual IVR Program, which significantly improves the digital call experience for AT&T customers. His expertise in program and process management has been instrumental in streamlining operations and ensuring effective toll-free number governance.
In August 2022, Manny transitioned to the Agent Assist Team, where he has taken on the critical responsibility of supporting the deployment of ASAPP, an advanced machine learning AI tool designed to generate auto summary notes for internal and external CARE Centers. As the primary point of contact (POC) between the product team and vendors, he meticulously manages launch planning, oversees weekly progress reporting, and maintains a robust business case to ensure alignment with organizational goals. His involvement as a member of the technical and product team that initiated ASK AT&T underscores his commitment to leveraging technology for enhanced customer engagement.
Manny's diverse skill set encompasses key account relationship building, change management, IT strategy, and customer experience optimization. His proficiency in product and project management, combined with a deep understanding of telecommunications and vendor management, positions him as a leader in driving innovation within AT&T's consumer operations. As he continues to navigate the evolving landscape of wireless and cloud computing, Manny remains dedicated to delivering exceptional service and value to AT&T's customers.
Principal Program Mgr - Chat Platform Experience w/Gen AI supporting AT&T Consumer Centers at AT&T Consumer in January 2022 to Present
Program Management Office at AT&T Public Sector - Public Sector Federal Government in February 2018 to December 2021
AT&T Assoc Director-Program Management Office (FRB, FDIC, SBA, SEC, PBGC, RRB & Farm Credit Banks) at AT&T in July 2010 to January 2018
Sr. Business Process Manager at CDI for Wells Fargo/Wachovia in April 2010 to July 2010
Sr Mgmt Consultant/ Sr Business Analyst Mgr at Collabera (formerly GCI) / Project is AT&T in July 2006 to July 2009
Sr Product Mgr - Wireless Content (Location Based Services) at kgb (Formerly InfoNXX) in July 2005 to July 2006
AT&T MVNO Sr Product Mgr - MVNO (Wireless Mobile Virtual Network Operator) at AT&T Mobility in January 2004 to July 2005
AT&T Sr. IT Program Manager at AT&T Mobility in January 2002 to January 2004
AT&T Sales Manager at AT&T Mobility in September 1997 to January 2002
Data Product Mgr / Technical Process Mgr / Operations Mgr (Several positions) at AT&T Mobility in May 1987 to September 1997
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Key Account Relationship Building
Relationship Building
Human Resources (HR)
Sales
Change Management
Business Process Improvement
IT Strategy
Project Portfolio Management
Customer Satisfaction
Customer Experience
Strategic Partnerships
Negotiation
Process Management
Executive Management
Product Management
Project Management
Telecommunications
Cross-functional Team Leadership
Vendor Management
PMO
VoIP
PMP
Wireless
Program Management
Management
Process Improvement
Leadership
Strategy
Business Analysis
CRM
SDLC
Cloud Computing
Mobile Devices
Outsourcing
Customer Focused Design
Agile Software Development
Agile Development
Agile Methodologies
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What is Manny email address?
Email Manny at [email protected]. This email is the most updated Manny email found in 2026.
What is Manny phone number?
Manny phone number is +19194957702.
How to contact Manny?
To contact Manny send an email to [email protected]. If you want to call Manny try calling on +19194957702. (updated on October 29, 2024)
What company does Manny work for?
Manny works for AT&T Consumer
What is Manny's role at AT&T Consumer?
Manny is Principal Program Mgr - Chat Platform Experience w/Gen AI supporting AT&T Consumer Centers
What industry does Manny work in?
Manny works in the Telecommunications industry.
Manny Email Addresses
Manny Phone Numbers
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