Malcolm Mcleod
VP Service Technology and Operations, Small Business Services at ADP | South Orange Village, New Jersey, United States
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Malcolm McLeod serves as the Vice President of Service Technology and Operations for Small Business Services at ADP, where he is at the forefront of driving digital transformation and operational excellence. With a passion for developing intuitive technology solutions, Malcolm is dedicated to enhancing the customer experience while simultaneously fostering company growth. His role encompasses the strategic development and deployment of service technology that underpins ADP's contact centers, ensuring that they operate at peak efficiency.
Malcolm leads cross-functional teams that specialize in identifying and implementing business process improvement opportunities. By leveraging emerging technologies and business process automation, he is instrumental in streamlining operations and enhancing service delivery. His deep expertise in product management, user experience (UX), and mobile technology enables him to craft solutions that not only meet but exceed customer expectations.
In addition to his technical acumen, Malcolm is a strategic thinker with a proven track record in executive management and entrepreneurship. He employs the Scaled Agile Framework to foster collaboration and innovation within his teams, ensuring that they are equipped to tackle the challenges of a rapidly evolving marketplace. His skills in lead generation, CRM, and contract negotiation further bolster his ability to drive impactful results. As a leader, Malcolm is committed to building and nurturing exceptional teams that are empowered to deliver outstanding service and contribute to ADP's mission of helping small businesses thrive.
VP Service Technology and Operations, Small Business Services at ADP in May 2022 to Present
VP and Chief Product Owner, Service Technologies and Global Shared Services at ADP in February 2020 to April 2022
VP Product Management & CPO, Retirement Services at ADP in August 2017 to February 2020
Sr Director, Product Management, Small Business Solutions at ADP in May 2016 to August 2017
Director, Product Management, Retirement Services at ADP in May 2014 to May 2016
VP Product Management at Jornaya in August 2012 to April 2014
VP, Product & GM, Inquiry Management Solutions at EducationDynamics in August 2010 to August 2012
Product Manager - LeadWatch Live Inquiry Management Solutions at EducationDynamics in September 2008 to August 2010
Business Development Manager at EducationDynamics in September 2006 to September 2008
VP Online Acquisitions at Citigroup in September 2004 to September 2006
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Strategic Partnerships
Lead Generation
Online Marketing
Strategy
Online Advertising
CRM
Analytics
Product Management
Product Development
Competitive Analysis
New Business Development
Account Management
Management
Marketing
Brand Development
Business Development
Leadership
SaaS
Process Improvement
Entrepreneurship
P&L Management
Product Marketing
Product Planning
Business Strategy
Sales
Product Launch
Managerial Experience
Contract Negotiation
Performance Based Marketing
SEM
Team Building
Cross-functional Team Leadership
Lead Management
Entrepreneurial Skills
Organizational Development
Operations Management
Team Management
Mentoring
Agile Methodologies
Scaled Agile Framework
Customer Relationship Management (CRM)
Analytical Skills
Strategic Leadership
Product Road Mapping
Voice of the Customer
Digital Transformation
Executive Management
Agile Leadership
Teamwork
Strategic Thinking
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Discover more about ADPWhat is Malcolm Mcleod email address?
Email Malcolm Mcleod at [email protected]. This email is the most updated Malcolm Mcleod email found in 2026.
What is Malcolm Mcleod phone number?
Malcolm Mcleod phone number is +19737122307.
How to contact Malcolm Mcleod?
To contact Malcolm Mcleod send an email to [email protected]. If you want to call Malcolm Mcleod try calling on +19737122307. (updated on November 04, 2024)
What company does Malcolm Mcleod work for?
Malcolm Mcleod works for ADP
What is Malcolm Mcleod's role at ADP?
Malcolm Mcleod is VP Service Technology and Operations, Small Business Services
What industry does Malcolm Mcleod work in?
Malcolm Mcleod works in the Human Resources Services industry.
Malcolm Mcleod Email Addresses
Malcolm Mcleod Phone Numbers
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