Martha Connor

Martha Connor is a seasoned professional in the healthcare industry, bringing over 26 years of diverse experience to her current role as Patient Access Manager at Southcoast Hospitals Group. Her journey began in 1988 as a file clerk in Medical Records at Charlton Memorial Hospital, where her dedication and commitment to excellence quickly propelled her through various positions, culminating in her current leadership role. With a strong foundation in patient access operations, Martha has spent the last four years as a Patient Access Team Leader at both Charlton Memorial Hospital and St. Luke's Hospital, where she honed her skills in employee engagement and customer service.

In her current position, Martha is responsible for managing the Emergency Department (ED) Patient Access staff across two hospitals, a role she has held for the past two years. This position involves the creation and management of a new department that was previously integrated within the ED clinical umbrella, showcasing her ability to innovate and adapt to the evolving needs of healthcare delivery. Martha has successfully recruited and trained numerous staff members, ensuring that they are equipped to provide exceptional patient experiences. Her responsibilities extend beyond staffing; she oversees evaluations, scheduling, payroll, and corrective actions, demonstrating her comprehensive understanding of operational management.

Martha's active participation with the leadership team throughout Southcoast Hospitals Group underscores her commitment to enhancing patient access and experience. Her expertise in computer skills and patient engagement strategies further enhances her ability to streamline processes and improve service delivery. As she continues to lead her team, Martha remains dedicated to fostering a culture of excellence within the healthcare environment, ensuring that patients receive the highest level of care and support.