Luis T
Director of ACE Operations for Strategic US Gov Clouds at Microsoft | Greater Seattle Area
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Luis T. serves as the Director of ACE Operations for Strategic US Gov Clouds at Microsoft, where he plays a pivotal role in enhancing customer engagement and support for critical business applications, including Dynamics 365 (D365) and the Power Platform. With over 20 years of experience in program management and customer-facing roles, Luis has developed a robust expertise in customer experience engineering and go-to-market strategies tailored for the unique needs of government clients. His international and multi-cultural background enriches his approach, allowing him to navigate complex environments and foster collaboration across diverse teams.
In his current position, Luis is responsible for overseeing the integration of security and identity services within the US Gov special clouds, ensuring that clients receive not only top-tier technology solutions but also exceptional support throughout their journey. His strategic planning skills enable him to effectively prioritize initiatives that align with customer needs, while his technical acumen in Microsoft technologies, disaster recovery, and solution architecture positions him as a trusted advisor in the realm of IT service management.
Luis’s passion for driving customer success is evident in his commitment to conflict resolution and continuous improvement. He thrives on the challenge of transforming customer feedback into actionable insights that enhance service delivery and product offerings. As a Microsoft Certified Professional, he is dedicated to leveraging his extensive knowledge to empower government organizations, ensuring they can fully harness the capabilities of Microsoft’s innovative cloud solutions. Through his leadership, Luis is not only shaping the future of customer engagement in the public sector but also setting a standard for excellence in operational execution.
Director of ACE Operations for Strategic US Gov Clouds at Microsoft in January 2024 to Present
Principal PM Manager - Dynamics 365 ACE at Microsoft in April 2022 to January 2024
Principal Program Manager - C+AI Security at Microsoft in May 2020 to April 2022
Principal Program Manager - Microsoft 365 US Government Cloud Engineering at Microsoft in September 2017 to May 2020
Support Planner and Strategy Lead – Azure Sovereign Cloud and Regional Datacenters at Microsoft in October 2014 to September 2017
Support Program Manager - Microsoft Azure at Microsoft in October 2013 to October 2014
Premier Field Engineer - West Region at Microsoft in June 2010 to October 2013
Premier Field Engineer - LATAM at Microsoft in April 2004 to May 2010
Consultant - MCS at Microsoft in March 2001 to April 2004
Customer Support Manager - Founder at Softplace Informatica in January 1998 to March 2001
Customer Support Agent at CSBR ISP in January 1996 to January 1998
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Windows Azure
Customer Service
Program Management
Conflict Resolution
Microsoft Technologies
Cloud Computing
Data Center
Technical Support
Virtualization
Windows Server
Disaster Recovery
Powershell
Server Architecture
ITIL
Directory Services
Solution Architecture
IT Service Management
Microsoft Certified Professional
Active Directory
Azure
Microsoft Azure
Customer Experience Design
Customer Experience Management
Strategic Planning
Product Improvement
Customer Service Management
UX Design
Software as a Service (SaaS)
Enterprise Software
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Discover more about MicrosoftWhat is Luis T email address?
Email Luis T at [email protected]. This email is the most updated Luis T email found in 2026.
What is Luis T phone number?
Luis T phone number is +14158122941.
How to contact Luis T?
To contact Luis T send an email to [email protected]. If you want to call Luis T try calling on +14158122941. (updated on October 30, 2024)
What company does Luis T work for?
Luis T works for Microsoft
What is Luis T's role at Microsoft?
Luis T is Director of ACE Operations for Strategic US Gov Clouds
What industry does Luis T work in?
Luis T works in the Software Development industry.
Luis T Email Addresses
Luis T Phone Numbers
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