Luis Coto
Lead Systems Administrator Applications at Kaiser Permanente | Naranjo, Alajuela, Costa Rica
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Luis Coto is a seasoned Computer Engineer with over 15 years of experience, currently serving as the Lead Systems Administrator for Applications at Kaiser Permanente. In this pivotal role, he has successfully spearheaded the Knowledge Transition (KT) initiative with Tata Consultancy Services (TCS), ensuring a seamless transfer of responsibilities and a comprehensive understanding of the operational scope following the departure of the previous leader. This initiative not only fortified the team's capabilities but also enhanced service delivery management, a critical aspect in the healthcare sector where timely and accurate information is paramount.
Luis's expertise in ITIL processes, particularly in Incident, Change, and Problem Management, has been instrumental in navigating high-stakes situations. He has effectively collaborated on high and critical incidents, employing his analytical skills to reduce membership information discrepancies and improve overall service quality. His proactive approach to problem management has led to significant cost reductions through strategic research and preventive measures, thereby minimizing recurring issues and enhancing operational efficiency.
In addition to his technical prowess, Luis is a skilled communicator, fluent in both English and Spanish, which allows him to bridge gaps between diverse teams and stakeholders. His background in programming and networking further enriches his ability to support complex applications and systems, making him a vital asset to Kaiser Permanente. As he continues to drive innovation and operational excellence, Luis remains committed to fostering a culture of collaboration and continuous improvement within his team and the broader organization.
Lead Systems Administrator Applications at Kaiser Permanente in June 2023 to Present
BPO PMO Problem Management Transition Specialist at DXC Technology in April 2020 to March 2023
BPS Virtual Private Cloud Operations Lead at DXC Technology in November 2017 to April 2020
Global Multi-Client Operations Lead (Spin Off HPE-Enterprise Services) at DXC Technology in April 2017 to April 2020
Senior Problem and Change Manager (HP split) at Hewlett Packard Enterprise in October 2014 to April 2017
Transition and Transformation at HP in July 2010 to October 2014
ITO Service Delivery Consultant III at HP in May 2006 to July 2010
Field Engineer at Electronic Data Systems in March 2005 to May 2006
English Teacher at Fundación Tecnológica de Costa Rica (FUNDATEC) in March 2001 to November 2004
Personal Computer Support Specialist at Servicios Computacionales del Norte (SCN) in July 2000 to April 2001
IT Infrastructure Systems Manager at CoopeNaranjo R.L. in January 1999 to March 2000
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Project Management
Gestión de incidencias
Business Process
Business Applications
Service Improvement
Business Communications
Service-Level Agreements (SLA)
ITIL
Major Incident Management
Change Requests
Business Strategy
Documentation
Communication
Coaching & Mentoring
Operations Management
IT Service Management
Field Operations
Microsoft Teams
Customer Applications
Reporting & Analysis
SQL
English Teaching
Databases
Translation
Onboarding
SAP Products
Enterprise Resource Planning (ERP)
Programming
Operating Systems
Windows Server
Microsoft Office
Spanish
IT Infrastructure Management
Application Support
SharePoint
User Acceptance Testing
Change Management
Citrix Products
Networking
Microsoft Azure
ServiceNow
Risk Management
Problem Management
Incident Mangement
IT Operations
English
Problem Solving
Analytical Skills
ITIL Process Implementation
Service Delivery Management
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Discover more about Kaiser PermanenteWhat is Luis Coto email address?
Email Luis Coto at [email protected]. This email is the most updated Luis Coto email found in 2026.
How to contact Luis Coto?
To contact Luis Coto send an email to [email protected]. (updated on November 04, 2024)
What company does Luis Coto work for?
Luis Coto works for Kaiser Permanente
What is Luis Coto's role at Kaiser Permanente?
Luis Coto is Lead Systems Administrator Applications
What is Luis Coto's Phone Number?
Luis Coto's phone (**) *** *** 129
What industry does Luis Coto work in?
Luis Coto works in the It Services And It Consulting industry.
Luis Coto Email Addresses
Luis Coto Phone Numbers
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