Luis Carrillo
Director of CX Operations at IPSY | Menifee, California, United States
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Luis Carrillo is a seasoned leader in customer experience (CX) operations, currently serving as the Director of CX Operations at IPSY, where he leverages over 24 years of expertise across various industries to enhance member experiences and optimize service strategies. In his role, Luis is at the forefront of developing and executing innovative programs that align with IPSY's organizational goals, focusing on beauty subscription services. He is instrumental in scaling the service operations team to meet the dynamic growth needs of the business, ensuring that the customer journey is seamless and engaging.
Luis’s strategic approach includes comprehensive churn management and customer journey mapping, which are critical in identifying pain points and enhancing customer satisfaction. By employing process improvement methodologies, he drives operational efficiency and performance improvement across the organization. His ability to work cross-functionally allows him to lead care strategies for new programs, ensuring that customer insights are effectively integrated into service enhancements.
Under his leadership, IPSY has seen significant advancements in workforce management and program management, resulting in reduced turnover and increased profitability. Luis’s keen understanding of market trends and new technologies empowers him to introduce fresh ideas that not only elevate the member experience but also position IPSY as a leader in the beauty subscription industry. His commitment to excellence and innovation continues to shape the future of customer experience at IPSY, making him a pivotal figure in the organization's ongoing success.
Director of CX Operations at IPSY in September 2022 to Present
Network Member / CX Expert at GLG in June 2024 to Present
Sr. Operations Manager - Customer Care at BFA Industries in September 2021 to September 2022
Director Of Program Services & Contact Center at credit.org in May 2017 to September 2021
Sr. Contact Center & Counseling Manager at credit.org in June 2012 to April 2017
Contact Center Manager at Adir International dba La Curacao in November 2000 to May 2012
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Microsoft Copilot
ChatGPT
Artificial Intelligence (AI)
Customer Engagement
Customer Satisfaction
Customer Retention
Churn Management
Customer Journey Mapping
Customer Service Management
Business Strategy
P&L Management
Financial Reporting
Call Centers
Customer Service
Management
Team Building
Forecasting
Sales
Analysis
Team Leadership
Coaching
Process Improvement
Operations Management
Vendor Management
Telecommunications
Credit
Performance Management
Project Management
Customer Experience
Strategic Planning
Leadership
Employee Relations
Business Process Improvement
Hiring
Change Management
Team Management
Project Planning
CRM
Strategy
Contact Centers
Workforce Management
Business Analysis
Bankruptcy
Performance Improvement
Analytical Skills
Customer Relationship Management (CRM)
Product Launch
Employee Benefits Design
Training
Program Management
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Discover more about IPSYWhat is Luis Carrillo email address?
Email Luis Carrillo at [email protected]. This email is the most updated Luis Carrillo email found in 2026.
How to contact Luis Carrillo?
To contact Luis Carrillo send an email to [email protected]. (updated on October 30, 2024)
What company does Luis Carrillo work for?
Luis Carrillo works for IPSY
What is Luis Carrillo's role at IPSY?
Luis Carrillo is Director of CX Operations
What is Luis Carrillo's Phone Number?
Luis Carrillo's phone (213) ***-*602
What industry does Luis Carrillo work in?
Luis Carrillo works in the Wholesale industry.
Luis Carrillo Email Addresses
Luis Carrillo Phone Numbers
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