Luciana Rhoades
Operations Manager at Highspring | Austin, Texas Metropolitan Area
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Luciana Rhoades serves as the Operations Manager at Vaco, where she leverages her extensive legal background and operational expertise to drive efficiency and compliance within the organization. Since obtaining her law license in Brazil in 2015, Luciana has honed her skills in navigating complex legal frameworks, particularly in responding to Law Enforcement requests while ensuring adherence to internal policies, privacy standards, and security protocols. Her role at Vaco is pivotal, as she establishes and maintains robust stakeholder relationships, facilitating quarterly business reviews and quality calibrations that enhance operational performance.
Luciana is instrumental in overseeing the internal Quality Assurance and Training team, ensuring that all agents are equipped with the necessary skills and knowledge to excel in their roles. Her responsibilities extend to the recruitment process, where she interviews and hires new agents while also making critical decisions regarding the termination of low performers. This strategic approach not only fosters a high-performing team but also aligns with Vaco's commitment to excellence in service delivery.
In addition to her operational duties, Luciana manages the financial aspect of the department by overseeing monthly invoices, ensuring accuracy and timely processing. Her proficiency in Microsoft Office tools, particularly in Word and PowerPoint, enhances her ability to communicate effectively and present data-driven insights to stakeholders. With strong analytical skills and a keen focus on time management, Luciana Rhoades exemplifies a dedicated leader who is committed to driving operational success while upholding the highest legal and ethical standards in her work.
Operations Manager at Highspring in March 2025 to Present
Operations Manager at Vaco by Highspring in July 2022 to March 2025
Team Lead at Vaco in June 2022 to July 2022
Trainer/QA at Vaco in June 2021 to May 2022
Legal assistant at Vaco in October 2020 to May 2021
Childcare Provider at InterExchange in June 2018 to December 2019
Summer Camp Counselor at Camp River Ranch in June 2017 to August 2017
Legal Assistant at Uniao Dinamica De Faculdades Cataratas Udc in July 2013 to December 2014
Legal Assistant at CEHF - Law in February 2011 to April 2012
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Legal Issues
Attitude Change
Adaptation
Microsoft Office
Microsoft Word
Microsoft PowerPoint
English as a Second Language (ESL)
Spanish
Time Management
Analytical Skills
Data Recording
Communication
English
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What is Luciana Rhoades email address?
Email Luciana Rhoades at [email protected]. This email is the most updated Luciana Rhoades email found in 2026.
What is Luciana Rhoades phone number?
Luciana Rhoades phone number is +14693054776.
How to contact Luciana Rhoades?
To contact Luciana Rhoades send an email to [email protected]. If you want to call Luciana Rhoades try calling on +14693054776. (updated on October 31, 2024)
What company does Luciana Rhoades work for?
Luciana Rhoades works for Highspring
What is Luciana Rhoades's role at Highspring?
Luciana Rhoades is Operations Manager
What industry does Luciana Rhoades work in?
Luciana Rhoades works in the Human Resources Services industry.
Luciana Rhoades Email Addresses
Luciana Rhoades Phone Numbers
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