Lou Sigillo
Senior Vice President (SVP) Borrower Operations at Cenlar FSB | New York City Metropolitan Area
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Lou Sigillo is a distinguished Senior Vice President of Borrower Operations at Cenlar FSB, where he leverages over 25 years of extensive experience in operations management to drive excellence in service delivery and customer satisfaction. As a key member of the Cenlar Executive Committee and a direct report to the President, Lou plays a pivotal role in overseeing the company’s Borrower Operations, which services over 3 million loans across more than 150 clients. His strategic leadership encompasses the management of a substantial $200M+ P&L, ensuring that operational efficiencies are maximized while maintaining the highest standards of service quality.
Under Lou's guidance, Cenlar's contact center operations have flourished, with a workforce of 1,500 agents spread across eight locations, including a robust work-from-home model. This innovative approach not only enhances operational flexibility but also allows for a seamless customer experience, handling over 20 million customer contacts annually. Lou's expertise in resource management, operations process improvement, and big data analytics enables him to implement effective strategies that optimize performance and drive customer satisfaction.
Key projects led by Lou include the integration of advanced telecommunications technologies and outsourcing management initiatives that have significantly improved service delivery metrics. His commitment to fostering a culture of continuous improvement and employee engagement has been instrumental in achieving operational excellence. Lou Sigillo's visionary leadership and deep industry knowledge position him as a driving force in the mortgage servicing landscape, ensuring that Cenlar FSB remains at the forefront of borrower operations in a competitive market.
Senior Vice President (SVP) Borrower Operations at Cenlar FSB in March 2020 to Present
Sr. Vice President Client Engagement at Alorica in March 2019 to March 2020
Vice President- Customer Service Operations (Wireless) at Verizon in January 2014 to March 2019
Vice President - National Distribution (Wireless) at Verizon in January 2012 to January 2014
Vice President- National Customer Service Strategy (Wireline) at Verizon in January 2009 to January 2012
President Kansas/Missouri Region (Wireless) at Verizon in January 2007 to January 2009
Vice President Midwest Area Customer Service (Wireless) at Verizon in January 2004 to January 2007
Midwest Area Customer Service Operations Director (Wireless) at Verizon in January 2001 to January 2004
Mid-Atlantic Area Customer Service Operations Director (Wireless) at Verizon in January 2000 to January 2001
Call Center Staff Director (Wireless) at Verizon in January 1999 to January 2000
Group Manager (Wireless) at Verizon in January 1996 to January 1999
Call Center Supervisor (Wireless) at Verizon in January 1995 to January 1996
Customer Service Representative (Wireless) at Verizon in March 1994 to January 1995
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Workforce Management
Large Scale Business Transformation
Contact Center Technology
Market Planning
Client Relations
Customer Experience
Call Centers
Telecommunications
Strategy
Wireless
Vendor Management
Mobile Devices
Customer Retention
Call Center
CRM
Solution Selling
Customer Satisfaction
Program Management
Project Management
Account Management
Product Management
Strategic Planning
Process Improvement
Direct Sales
Sales Operations
Business Strategy
Contact Centers
Wireless Technologies
Sales
Business Analysis
Business Process Improvement
Sales Management
Digital Strategy
Change Management
Outsourcing
Business Development
Integration
Resource Management
Salesforce.com
Team Leadership
Cross-functional Team Leadership
Leadership
Strategic Partnerships
Team Building
Management
Customer Service
Customer Self Service
Data Analytics
Big Data Analytics
Outsourcing Management
Continuous Process Improvement
Operations Process Improvement
home based agents
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Discover more about Cenlar FSBWhat is Lou Sigillo email address?
Email Lou Sigillo at [email protected] and [email protected]. This email is the most updated Lou Sigillo email found in 2026.
What is Lou Sigillo phone number?
Lou Sigillo phone number is +16307768555 and +16302517444.
How to contact Lou Sigillo?
To contact Lou Sigillo send an email to [email protected] or [email protected]. If you want to call Lou Sigillo try calling on +16307768555 and +16302517444. (updated on November 04, 2024)
What is Lou Sigillo net worth?
Lou Sigillo has an estimated net worth of $750,000 to $999,999
What company does Lou Sigillo work for?
Lou Sigillo works for Cenlar FSB
What is Lou Sigillo's role at Cenlar FSB?
Lou Sigillo is Senior Vice President (SVP) Borrower Operations
What industry does Lou Sigillo work in?
Lou Sigillo works in the Financial Services industry.
Lou Sigillo Email Addresses
Lou Sigillo Phone Numbers
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