Lorraine Merchant
Internal Account Manager -– Central Government and Defence at SCC | London, England, United Kingdom
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Lorraine Merchant is an accomplished Internal Account Manager at SCC, Europe’s largest independent technology solutions provider, where she plays a pivotal role in driving customer satisfaction and business growth within the Central Government and Defence sectors. With a robust background in the information technology and services industry, Lorraine leverages her expertise in sales, management, and business development to deliver tailored solutions that meet the unique needs of her clients.
In her current role, Lorraine is instrumental in supporting external account managers by providing comprehensive quotations under various frameworks and contracts, ensuring that both new and existing customers receive high-quality service and competitive pricing. Her adeptness in solution selling allows her to effectively upsell and cross-sell a diverse range of hardware and software products, significantly contributing to the company’s revenue growth. Lorraine’s commitment to customer service is complemented by her proficiency in Microsoft Office applications, which she utilizes to streamline processes and enhance communication with clients.
Key projects Lorraine has undertaken include the development of strategic initiatives aimed at increasing business revenues through targeted marketing campaigns and relationship-building efforts within the public sector. Her leadership skills are evident as she trains and mentors junior team members, fostering a collaborative environment that encourages innovation and excellence. With a keen eye for research and market trends, Lorraine remains at the forefront of industry developments, ensuring that SCC continues to deliver cutting-edge technology solutions to its esteemed clientele in Central Government and Defence.
Internal Account Manager -– Central Government and Defence at SCC in October 2013 to Present
Project Support Officer at Foreign, Commonwealth and Development Office in May 2025 to Present
Public Sector Service Delivery Team Leader at SCC in May 2013 to October 2013
Internal Account Manager – Local Government at SCC in March 2011 to May 2013
Customer Service Executive at SCC in March 2010 to March 2011
Senior Team Leader/Sunday Supervisor at Loot in February 2002 to March 2010
Supervisor/Cashier - Evening Work at Love The Dogs - Hall Green Greyhound Stadium in January 1998 to September 2006
Call Centre Operator at Loot in January 2001 to January 2002
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Business-to-Business (B2B)
Ecommerce
Audio Typing
B2C e-commerce
E-Commerce
Cash Handling
Personal Development
Employee Training
Supervisory Skills
Team Building
Communication
Call centre
Telephony
Telephone Manner
Typing
Customer Service Representatives
Retail
Freight
Microsoft Office
Management
Microsoft Excel
Microsoft Word
Research
PowerPoint
Sales
Leadership
Training
Photoshop
Account Management
Solution Selling
Team Leadership
Business Development
Direct Sales
Managed Services
New Business Development
Channel Partners
Sales Process
Customer Service
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Discover more about SCCWhat is Lorraine Merchant email address?
Email Lorraine Merchant at [email protected]. This email is the most updated Lorraine Merchant email found in 2026.
How to contact Lorraine Merchant?
To contact Lorraine Merchant send an email to [email protected].
What company does Lorraine Merchant work for?
Lorraine Merchant works for SCC
What is Lorraine Merchant's role at SCC?
Lorraine Merchant is Internal Account Manager -– Central Government and Defence
What is Lorraine Merchant's Phone Number?
Lorraine Merchant's phone +44 ** **** *134
Lorraine Merchant Email Addresses
Lorraine Merchant Phone Numbers
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