Lorie Hicks
Spa Desk Agent at The Ritz-Carlton Hotel Company, L.L.C. | Charlotte, North Carolina, United States
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Lorie Hicks currently serves as a Spa Desk Agent at The Ritz-Carlton Hotel Company, L.L.C., where she plays a pivotal role in delivering exceptional guest experiences. With a strong commitment to ensuring that every guest feels valued and cared for, Lorie is dedicated to providing genuine hospitality that aligns with the Ritz-Carlton's renowned standards of luxury and service. Her responsibilities include managing spa appointments, coordinating with therapists, and providing guests with personalized recommendations that enhance their overall experience.
Lorie's educational background, which includes two Bachelor of Arts degrees in Political Science and International Affairs, equips her with a unique perspective on customer relations and problem-solving. She applies her analytical skills and attention to detail to handle confidential information with the utmost discretion, ensuring that guests' privacy is always respected. Her proficiency in Microsoft Excel aids in maintaining accurate records and managing schedules efficiently, contributing to the seamless operation of the spa.
In her role, Lorie has been involved in key projects aimed at enhancing guest satisfaction and operational efficiency. She actively participates in training initiatives that focus on elevating service standards and improving communication among team members. Her ability to navigate challenging situations with poise and professionalism has made her a valuable asset to the team. With a passion for customer service and a keen understanding of the hospitality industry, Lorie Hicks continues to exemplify the Ritz-Carlton's commitment to excellence, ensuring that every guest leaves with unforgettable memories of their visit.
Spa Desk Agent at The Ritz-Carlton Hotel Company, L.L.C. in February 2023 to Present
Guest Relations Agent at The Ritz-Carlton Hotel Company, L.L.C. in May 2023 to Present
Personal goal pursuit at Career Break in December 2022 to June 2023
To-Go Server at Firebirds Wood Fired Grill in August 2022 to December 2022
Canvasser/ Professional Fundraiser at Grassroots Team in May 2022 to June 2022
Fulfillment Associate at Amazon in July 2020 to May 2022
Front Desk Clerk/ Administrative Assistant at VCI Real Estate and Rentals in June 2018 to July 2020
Ride-share And Delivery Driver at Uber in November 2019 to January 2020
Trainer-Food & Beverage at Walt Disney World in May 2011 to May 2018
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East Tennessee State University, Bachelor of Arts - BA, International Relations and Affairs, 3.4 GPA, August 2026
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Phone Manner
Oral Communication
Property Management
High Sense of Urgency
Coaching & Mentoring
Coaching
Phone Etiquette
Handle Confidential Information
Etiquette
Digital Literacy
Disney
Upselling
Resorts
Reservations
Guest Services
Guest Service
Guest Satisfaction
Stressful Situations
Service Recovery
Onboarding
Multitasking
Problem Solving
Front Office Operations
Critical Thinking
Office Equipment
Job Skills
Federal Law
Writing
Communication
Financial Analysis
Analytical Skills
Data Analysis
Attention to Detail
High Level Of Accuracy
Food & Beverage
Food Safety
Food Service
Customer Service
Microsoft Office
Microsoft Excel
Microsoft Word
Leadership
Microsoft PowerPoint
Social Media
Research
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Discover more about The Ritz-Carlton Hotel Company, L.L.C.What is Lorie Hicks email address?
Email Lorie Hicks at [email protected]. This email is the most updated Lorie Hicks's email found in 2026.
How to contact Lorie Hicks?
To contact Lorie Hicks send an email to [email protected].
What company does Lorie Hicks work for?
Lorie Hicks works for The Ritz-Carlton Hotel Company, L.L.C.
What is Lorie Hicks's role at The Ritz-Carlton Hotel Company, L.L.C.?
Lorie Hicks is Spa Desk Agent
What is Lorie Hicks's Phone Number?
Lorie Hicks's phone (704) ***-*294
Lorie Hicks Email Addresses
Lorie Hicks Phone Numbers
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