Loften Swint
Lead Agile Product Owner at USAA | San Antonio, Texas, United States
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Loften Swint currently serves as the Lead Agile Product Owner for the Omni Channel Product and Process Management team at USAA, where he plays a pivotal role in enhancing customer experiences across multiple banking platforms. His primary responsibility involves facilitating the integration of Bank Complaint work into the OMNI IT and Business portfolios, ensuring that customer feedback is effectively translated into actionable insights that drive product improvements. Loften's expertise in Agile methodologies allows him to lead cross-functional teams in delivering high-quality solutions that align with both business objectives and customer needs.
Before stepping into his current role, Loften was a Business Process Owner in Bank Member Experiences, where he honed his skills in project management and process optimization. His background in banking and customer service has equipped him with a deep understanding of the complexities involved in managing customer interactions, particularly within call centers. This experience has been invaluable in his current position, as he leverages his knowledge of risk management and sales to foster a customer-centric approach in product development.
Loften's leadership abilities and team-building skills are instrumental in driving collaboration among stakeholders, ensuring that projects are completed on time and within budget. His commitment to continuous improvement and innovation makes him a key asset to USAA, as he navigates the evolving landscape of financial services. With a focus on delivering exceptional member experiences, Loften is dedicated to enhancing the overall efficiency and effectiveness of the Omni Channel initiatives, ultimately contributing to USAA's mission of serving military members and their families with excellence.
Lead Agile Product Owner at USAA in December 2022 to Present
Senior CEO Member Relations Advisor at USAA in May 2009 to June 2023
Senior Fraud Analyst at USAA in August 2007 to May 2009
Senior Account Services Specialist at USAA in December 2004 to August 2007
Marketing Intern at Spurs Sports & Entertainment in July 2005 to June 2006
Account Service Representative at USAA in December 2001 to December 2004
Deposit Sales and Service Specialist at USAA in April 2001 to December 2001
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Project Management
Agile Methodologies
Strategic Planning
Budgeting
Scaled Agile Framework
Agile Project Management
Banking
Call Centers
Customer Service
Executive Management
Financial Services
Insurance
Process Improvement
Risk Management
Sales
Change Management
Leadership
Team Building
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Discover more about USAAWhat is Loften Swint email address?
Email Loften Swint at [email protected]. This email is the most updated Loften Swint email found in 2026.
What is Loften Swint phone number?
Loften Swint phone number is +12103471694.
How to contact Loften Swint?
To contact Loften Swint send an email to [email protected]. If you want to call Loften Swint try calling on +12103471694.
What company does Loften Swint work for?
Loften Swint works for USAA
What is Loften Swint's role at USAA?
Loften Swint is Lead Agile Product Owner
What industry does Loften Swint work in?
Loften Swint works in the Financial Services industry.
Loften Swint Email Addresses
Loften Swint Phone Numbers
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