Lisa Thomas
Director of Customer Service at Spectrum Diversified Designs, LLC. | Greater Cleveland
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Lisa Thomas serves as the Operations and Customer Care Director at Victory Innovations, where her leadership acumen and customer service expertise play a pivotal role in the company's remarkable growth trajectory. Under her guidance, Victory Innovations has successfully scaled from $5 million to an impressive $300 million in just one year, necessitating the implementation of new operating systems and processes to support this rapid expansion. Lisa oversees the operations of the customer care warranty department, warehouse management, inventory movement, and IT development, ensuring that each function operates seamlessly and aligns with the company’s strategic objectives.
A key aspect of Lisa's role involves fostering a culture of excellence in customer service. She is dedicated to enhancing the overall customer experience, consistently analyzing performance results to identify areas for improvement and drive customer satisfaction. Her hands-on approach to mentoring and developing staff empowers her team to excel, while her expertise in project management and software implementation—particularly with systems like NetSuite and SAP—enables her to streamline operations effectively.
Lisa’s strategic vision is complemented by her strong skills in team building and budget management, allowing her to allocate resources efficiently and ensure that all departments are equipped to meet the demands of a growing customer base. By prioritizing training and support, she cultivates a knowledgeable workforce that is adept at navigating the complexities of customer care and operational excellence. Through her leadership, Lisa not only meets but exceeds customer expectations, solidifying Victory Innovations' reputation as a leader in the industry.
Director of Customer Service at Spectrum Diversified Designs, LLC. in November 2022 to October 2024
Operations and Customer Care Director at Victory Innovations in October 2020 to April 2023
Customer Service Manager at ECKART in January 2019 to October 2020
Director Operations Center at Concentra in January 2018 to December 2018
Director of Customer Service and Customer Care at TTI Floor Care North America in January 2015 to January 2017
Customer Care Manager at TTI Floor Care North America in January 2009 to January 2015
National Operations Manager at TTI Floor Care North America in January 2007 to January 2009
Customer Service Manager at Barrette Outdoor Living in January 2006 to January 2007
Operations Manager of Sales at Barrette Outdoor Living in January 2002 to January 2006
Consignment Inventory Manager, Customer Service Manager, CSR, Receptionist at Barrette Outdoor Living in January 1988 to January 2002
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Net Suite
Microsoft Dynamics 365 Business Central
Operating Systems
Business Process
Director level
Microsoft Office
Team Leadership
Team Building
Training
Order Management
Account Management
Team Management
Problem Solving
Collaborative Leadership
Process Improvement
People Management
SAP Sales & Distribution
Complaint Management
Software Installation
Project Management
Software Implementation
Operations Management
customer care
Budgeting
Cross-functional Team Leadership
Management
Leadership
Customer Service
Customer Relationship Management (CRM)
Customer Retention
Customer Support
Customer Satisfaction
Microsoft Excel
Microsoft PowerPoint
Microsoft Word
SAP
SAP Implementation
Oracle Applications
Salesforce.com
Salesforce.com Administration
Mentoring
Leader
Performance Management
Performance Appraisal
Business Process Improvement
Budget Management
Budget Process
Forecasting
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Discover more about Spectrum Diversified Designs, LLC.What is Lisa Thomas email address?
Email Lisa Thomas at [email protected]. This email is the most updated Lisa Thomas email found in 2026.
How to contact Lisa Thomas?
To contact Lisa Thomas send an email to [email protected]. (updated on October 29, 2024)
What company does Lisa Thomas work for?
Lisa Thomas works for Spectrum Diversified Designs, LLC.
What is Lisa Thomas's role at Spectrum Diversified Designs, LLC.?
Lisa Thomas is Director of Customer Service
What is Lisa Thomas's Phone Number?
Lisa Thomas's phone (**) *** *** 570
What industry does Lisa Thomas work in?
Lisa Thomas works in the Chemical Manufacturing industry.
Lisa Thomas Email Addresses
Lisa Thomas Phone Numbers
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