Lisa Sanders
Director of Proposal Management at iQor | Vero Beach, Florida, United States
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Lisa Sanders serves as the Vice President of Operations at iQor, where she leverages her extensive expertise in contact center operations to drive excellence in customer care and sales programs. With a proven track record in designing, launching, and directing major initiatives, Lisa has played a pivotal role in transforming the customer experience for global wireless carriers. From 2014 to 2017, she successfully directed the customer care program, focusing on enhancing client retention and satisfaction. Since 2017, she has shifted her focus to leading the inbound sales program, where her strategic vision has resulted in significant improvements in key performance indicators such as Net Promoter Score (NPS), customer acquisition, and subscriber retention.
Lisa's role encompasses P&L responsibility for program profitability, where she skillfully manages client relationships and aligns operational workflows with business users' needs. Her expertise in budgeting and churn management has been instrumental in optimizing resource allocation and minimizing customer turnover. Additionally, Lisa is passionate about training and development, dedicating her efforts to recruiting, mentoring, and empowering supervisors, managers, and frontline associates. This commitment to staff retention and team building has fostered a culture of high performance and accountability within her teams.
Under her leadership, iQor has introduced custom reporting systems that provide actionable insights, enabling data-driven decision-making. Lisa's proficiency with Avaya products and Microsoft Outlook further enhances her ability to streamline operations and improve communication across departments. As she continues to innovate and implement best practices in customer care and sales, Lisa remains a driving force in elevating iQor's service delivery and operational efficiency in the telecommunications industry.
Director of Proposal Management at iQor in February 2021 to December 2024
Vice President Operations at iQor in September 2014 to February 2021
Program Director at iQor in August 2005 to September 2014
General Manager at Technion Communications in May 2000 to August 2005
Account Executive at InfoCision Management Corporation in February 1999 to May 2000
Account Manager at PRC, LLC in April 1996 to February 1999
Product Operations Manager at AT&T in May 1995 to April 1996
Consumer Acquisition Marketing Manager at AT&T in March 1993 to May 1995
Training & Procedures Development Manager at AT&T in July 1990 to March 1993
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Client Relationship & Account Management
Operations & P&L Management
Proposal Management & RFx Development
Team Leadership & Development
Process Optimization & Quality Assurance
Strategic Planning & Data Analysis
CRM & Proposals Software
Contact Center Operations
Program Management
Project Management
Customer Relationship Management (CRM)
Budgeting
Cost Controls
Quality Control
Training & Development
Talent Acquisition
Staff Retention
Net Promoter Score
NPS
Customer Care
Inbound Sales
CRT
Client Retention Programs
Churn Management
Call Center Administration
Contact Center Management
Contact Center Strategy
Contact Center Optimization
Contact Center Transformation
Contact Centers
Avaya IP Telephony
Avaya Products
TeleOpti
Microsoft Office
Microsoft Excel
Microsoft Word
Microsoft PowerPoint
Microsoft Outlook
Customer Segmentation Strategy
Teleservices
Partner Relationship Management
Business Process Development
Team Building
Marketing
Sales
Leadership
Telecommunications
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Discover more about iQorWhat is Lisa Sanders email address?
Email Lisa Sanders at [email protected] and [email protected]. This email is the most updated Lisa Sanders email found in 2026.
What is Lisa Sanders phone number?
Lisa Sanders phone number is +12678797651 and +15613768250.
How to contact Lisa Sanders?
To contact Lisa Sanders send an email to [email protected] or [email protected]. If you want to call Lisa Sanders try calling on +12678797651 and +15613768250. (updated on October 30, 2024)
What company does Lisa Sanders work for?
Lisa Sanders works for iQor
What is Lisa Sanders's role at iQor?
Lisa Sanders is Director of Proposal Management
What industry does Lisa Sanders work in?
Lisa Sanders works in the Outsourcing And Offshoring Consulting industry.
Lisa Sanders Email Addresses
Lisa Sanders Phone Numbers
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