Lisa Gregovich
Service Delivery Director at Prime Therapeutics | Dallas-Fort Worth Metroplex
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Lisa Gregovich is a seasoned Senior Operations professional currently serving as the Service Delivery Director at Prime Therapeutics. With over 15 years of extensive experience in operations management, customer service, and healthcare benefit administration, Lisa has honed her expertise in enhancing client satisfaction and streamlining service delivery processes. Her strategic vision and leadership have been pivotal in driving significant improvements within the organization.
One of Lisa's hallmark achievements at Prime Therapeutics has been the development of a Concierge-level team of agents, which resulted in a remarkable 23% increase in client satisfaction survey scores (CSAT). By focusing on key accounts and ensuring a seamless onboarding experience, she has elevated the standard of service delivery, positioning Prime Therapeutics as a leader in customer experience within the healthcare sector. This initiative not only improved client relationships but also fostered a culture of excellence among her team.
In addition to enhancing client satisfaction, Lisa's collaboration with the IT department led to the realization of $500K in savings within just two months. By leveraging her analytical skills and strategic mindset, she identified opportunities for business process improvement that optimized operational efficiency. Her commitment to excellence is further reflected in her adeptness at hiring and training new talent, ensuring that her team is equipped to deliver top-notch service.
With a strong foundation in strategy, management, and customer experience, Lisa Gregovich continues to drive impactful changes at Prime Therapeutics, making her a key player in the organization’s mission to provide exceptional healthcare solutions. Her email, [email protected], serves as a point of contact for those interested in learning more about her innovative approaches to service delivery and operational excellence.
Service Delivery Director at Prime Therapeutics in September 2013 to Present
Vendor Manager at Prime Therapeutics in September 2013 to September 2018
Vice President, Customer Service and Operations at ePlan Services, Inc.; a Paychex company in November 2010 to March 2013
Director, Customer Service at ePlan Services, Inc. in October 2009 to November 2010
Customer Service Director at AORN in February 2007 to September 2009
Customer Service Manager at Time Warner Cable in March 2006 to November 2007
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Discover more about Prime TherapeuticsWhat is Lisa Gregovich email address?
Email Lisa Gregovich at [email protected] and [email protected]. This email is the most updated Lisa Gregovich email found in 2026.
What is Lisa Gregovich phone number?
Lisa Gregovich phone number is +18168041375 and +13036498125.
How to contact Lisa Gregovich?
To contact Lisa Gregovich send an email to [email protected] or [email protected]. If you want to call Lisa Gregovich try calling on +18168041375 and +13036498125. (updated on November 04, 2024)
What is Lisa Gregovich net worth?
Lisa Gregovich has an estimated net worth of $750,000 to $999,999
What company does Lisa Gregovich work for?
Lisa Gregovich works for Prime Therapeutics
What is Lisa Gregovich's role at Prime Therapeutics?
Lisa Gregovich is Service Delivery Director
What industry does Lisa Gregovich work in?
Lisa Gregovich works in the Insurance industry.
Lisa Gregovich Email Addresses
Lisa Gregovich Phone Numbers
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