Lee Phillips
Business Solutions Manager - Customer Workflows at ServiceNow at ServiceNow | Birmingham, England, United Kingdom
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Lee Phillips is a seasoned Business Solutions Manager at ServiceNow, where he leverages over 25 years of extensive experience in the customer care sector to drive transformative digital workflows. In his current role, Lee is instrumental in enhancing customer experiences by implementing innovative solutions that streamline operations and boost productivity. His expertise spans a diverse range of functions, including contact centers, business process improvement, and professional services, allowing him to approach challenges from multiple perspectives—whether as a buyer, consultant, or seller.
At ServiceNow, Lee leads key projects that focus on optimizing customer workflows, ensuring that organizations can navigate the complexities of modern customer interactions with ease. His strategic planning skills enable him to develop robust business cases that align technology with organizational goals, ultimately delivering measurable value. Lee is particularly passionate about the integration of Interactive Voice Response (IVR) systems and Automatic Call Distribution (ACD) technologies, which are pivotal in enhancing customer engagement and operational efficiency.
A natural leader, Lee fosters collaboration across teams to ensure successful project delivery and continuous improvement. His commitment to driving business development initiatives not only strengthens ServiceNow's position in the market but also empowers clients to unlock their full potential through effective digital transformation. With a keen eye for identifying opportunities for innovation, Lee Phillips is dedicated to making the world of work better for people, one workflow at a time.
Transformation Manager/Consultant (Interim) at Homeserve in August 2026 to August 2026
Head of Contact Centre Technology at Homeserve in August 2026 to August 2026
Business Solutions Manager - Customer Workflows at ServiceNow at ServiceNow in January 2021 to Present
Strategic Sales Leader EMEAR at Upstream Works Software in April 2018 to January 2021
Strategic Director EMEA & APJ at eGain Corporation in January 2017 to April 2018
Enterpise Sales Leader-Contact Centre at Cisco in February 2015 to January 2017
Sales Director - Digital channels at BC Consulting in December 2013 to January 2015
Sales Consultant at Datapoint in May 2011 to December 2013
Change Leader-Contact Centre Strategy at GE Money in December 2009 to May 2011
Strategic Business Unit Manager at Homeserve in December 2003 to June 2006
Head of Telecommunications at South Staffs Water in October 2001 to December 2003
Senior Telecoms Analyst at Charles Schwab in February 2000 to October 2001
Telecoms Engineer - Implementation & Support at Mitel in January 1999 to February 2000
Operator Mechanic (Weapon Engineering). at Royal Navy in January 1995 to January 1999
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Stakeholder Management
Change Management
Contact Centers
Business Transformation
CRM
Telecommunications
Outsourcing
Service Delivery
Strategy
Management
Business Process Improvement
Call Centers
Customer Experience
Call Center
Project Delivery
Avaya
CTI
Workforce Management
Team Management
IVR
IT Strategy
Professional Services
Vendor Management
Managed Services
Business Analysis
Telephony
Solution Architecture
Service Management
Strategic Planning
Unified Communications
BPO
Program Management
SaaS
Cloud Computing
Team Leadership
Leadership
Enterprise Architecture
Operations Management
Business Development
ACD
System Deployment
Solution Selling
Business Case
Performance Management
PRINCE2
Customer Insight
Net Promoter Score
Customer Experience Management
CX
Customer Experience Design
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Discover more about ServiceNowWhat is Lee Phillips email address?
Email Lee Phillips at [email protected], [email protected] and [email protected]. This email is the most updated Lee Phillips's email found in 2026.
How to contact Lee Phillips?
To contact Lee Phillips send an email to [email protected], [email protected] or [email protected].
What company does Lee Phillips work for?
Lee Phillips works for ServiceNow
What is Lee Phillips's role at ServiceNow?
Lee Phillips is Business Solutions Manager - Customer Workflows at ServiceNow
What is Lee Phillips's Phone Number?
Lee Phillips's phone +44 ** **** *159
What industry does Lee Phillips work in?
Lee Phillips works in the Computer Software industry.
Lee Phillips Email Addresses
Lee Phillips Phone Numbers
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