Lee Higgs

Q: What is Lee Higgs email address?

Email Lee Higgs at lee.higgs@outlook.com and lee.higgs@geappliances.com. This email is the most updated Lee Higgs email found in 2026.

Q: How to contact Lee Higgs?

To contact Lee Higgs send an email to lee.higgs@outlook.com or lee.higgs@geappliances.com. If you want to call Lee Higgs try calling on +17048371425 and +15024527885. (updated on October 30, 2024)

Principal Call Center Architect at GE Appliances, a Haier company | Charlotte, North Carolina, United States

About Lee Higgs

Lee Higgs is a seasoned Principal Call Center Architect at GE Appliances, a Haier company, bringing over 25 years of extensive experience in cloud architecture and development to the forefront of customer service innovation. In his current role, Lee has been instrumental in transforming the operational landscape of GE Appliances by spearheading the migration from a traditional, siloed premise-based call center solution to a state-of-the-art centralized cloud platform utilizing AWS Connect. This strategic initiative not only streamlined operations but also enhanced the scalability and flexibility of customer service capabilities.

Under Lee’s leadership, the successful migration encompassed over 1,500 agents across five major call centers, two dispatch centers, and various special operations groups, transitioning them from Avaya systems to AWS Connect. This monumental shift has not only improved operational efficiency but has also positioned GE Appliances as a leader in customer service excellence within the industry. Lee's expertise in VoIP technologies, project management, and strategic leadership has been pivotal in redesigning the call center architecture to optimize performance and deliver a seamless customer experience.

Additionally, Lee's proficiency with AWS Lambda and the AWS Command Line Interface (CLI) has enabled the implementation of innovative solutions that leverage cloud capabilities to meet the evolving demands of the business. His analytical problem-solving skills and deep understanding of both technical and strategic aspects of call center operations have made him a key driver of business growth and a catalyst for achieving best-in-class status in customer service delivery. As he continues to lead cutting-edge projects at GE Appliances, Lee Higgs remains committed to pushing the boundaries of technology to enhance customer engagement and satisfaction.

Lee Higgs Work

Principal Call Center Architect at GE Appliances, a Haier company in January 2016 to Present

Telecommunications Leader, GE Appliances & Lighting at GE in January 2004 to January 2016

Black Belt, GE Industrial at GE in January 2003 to January 2004

Lee Higgs Skills

Telecommunications

VoIP

Cisco Technologies

About Lee Higgs's Current Company

GE Appliances, a Haier company

Discover more about GE Appliances, a Haier company

Frequently Asked Questions about Lee Higgs

What is Lee Higgs email address?

Email Lee Higgs at [email protected] and [email protected]. This email is the most updated Lee Higgs email found in 2026.

What is Lee Higgs phone number?

Lee Higgs phone number is +17048371425 and +15024527885.

How to contact Lee Higgs?

To contact Lee Higgs send an email to [email protected] or [email protected]. If you want to call Lee Higgs try calling on +17048371425 and +15024527885. (updated on October 30, 2024)

What company does Lee Higgs work for?

Lee Higgs works for GE Appliances, a Haier company

What is Lee Higgs's role at GE Appliances, a Haier company?

Lee Higgs is Principal Call Center Architect

What industry does Lee Higgs work in?

Lee Higgs works in the Manufacturing industry.