Lawrence Elliott
Vice President Support Services at SoftPro | Raleigh-Durham-Chapel Hill Area
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Lawrence Elliott serves as the Vice President of Support Services at SoftPro, where he plays a pivotal role in shaping the customer support strategy for five distinct product lines. With a wealth of experience in client services, Lawrence is dedicated to enhancing customer satisfaction and retention through innovative service delivery models and performance improvement initiatives. His leadership extends to a dynamic team of 53 employees, where he fosters a culture of excellence and accountability.
As part of the Senior Management Team, Lawrence collaborates closely with other executives to drive strategic business decisions that align with SoftPro's growth and profitability objectives. His expertise in defining key performance metrics and standards has been instrumental in establishing a high-performing infrastructure that not only meets but exceeds client expectations. By implementing best practices and developing comprehensive procedures, he ensures that the support services team operates efficiently and effectively.
Lawrence's skill set encompasses a range of competencies, including client relations, leadership development, and problem-solving. His ability to analyze and utilize key performance indicators (KPIs) allows him to identify areas for improvement and implement solutions that enhance the overall customer experience. Furthermore, his proficiency in marketing and solution selling equips him with the tools to understand client needs deeply and deliver tailored support that drives loyalty and engagement. Through his strategic vision and commitment to excellence, Lawrence Elliott continues to elevate the standard of customer support at SoftPro, positioning the company as a leader in the industry.
Vice President Support Services at SoftPro in March 2017 to Present
Sr. Director, Support Services at Hobsons in September 2014 to March 2017
Director, Support Services at Naviance in June 2012 to September 2014
Manager Support Services at Naviance in June 2011 to June 2012
Support Specialist at Naviance in July 2010 to June 2011
Territory Sales Manager at Naviance in January 2010 to July 2010
Account Executive at AdJuggler, LLC in November 2008 to January 2010
Account Manager at Extrinsic in January 2008 to November 2008
Account Manager at Preferred Systems Solutions in November 2006 to January 2008
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Customer Retention
Service Delivery
Mergers & Acquisitions (M&A)
Client Services
Customer Experience
Interpersonal Skills
Strategic Thinking
Organizational Leadership
Customer Support
Client Relations
Customer Satisfaction
Executive Management
Customer Service Management
Leadership Development
Soft Skills
Teamwork
Project Management
Problem Solving
Oral Communication
Client Onboarding
Analytical Skills
Account Management
Leadership
Marketing
Team Building
New Business Development
Recruiting
Cold Calling
Social Media
Customer Service
Program Management
Salesforce.com
Networking
Sales
CRM
Training
Human Resources
Sales Operations
Employee Training
Business Development
Start-ups
Building Relationships
Team Leadership
Strategy
Management
Strategic Planning
Customer Relationship Management (CRM)
Software as a Service (SaaS)
Cloud Computing
Solution Selling
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Discover more about SoftProWhat is Lawrence Elliott email address?
Email Lawrence Elliott at [email protected] and [email protected]. This email is the most updated Lawrence Elliott email found in 2026.
How to contact Lawrence Elliott?
To contact Lawrence Elliott send an email to [email protected] or [email protected]. (updated on October 29, 2024)
What company does Lawrence Elliott work for?
Lawrence Elliott works for SoftPro
What is Lawrence Elliott's role at SoftPro?
Lawrence Elliott is Vice President Support Services
What is Lawrence Elliott's Phone Number?
Lawrence Elliott's phone +44 ** **** *235
What industry does Lawrence Elliott work in?
Lawrence Elliott works in the Software Development industry.
Lawrence Elliott Email Addresses
Lawrence Elliott Phone Numbers
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