Laura Pleake
Customer Success Manager, Senior Manager at Salesforce | Cape Coral, Florida, United States
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As a Senior Principal Success Manager at Salesforce, Laura Pleake leverages her extensive expertise to drive transformative business value and innovation for a diverse portfolio of enterprise clients, particularly within the Healthcare Payer sector. With a robust background in IT service delivery and a deep understanding of the system development lifecycle, Laura excels in navigating the complexities of agile project management. She is adept at identifying significant business challenges and uncovering growth opportunities that align with her clients' strategic objectives.
In her current role, Laura leads consultative engagements that require her to collaborate closely with key stakeholders to establish compelling visions and execute actionable plans. Her ability to manage complex projects ensures that clients not only meet their immediate needs but also position themselves for long-term success in an ever-evolving market. Laura's proficiency in artificial intelligence (AI) and cloud computing further enhances her capability to deliver innovative solutions that drive efficiency and effectiveness in healthcare operations.
Her skills in renewals, business analysis, and change management are instrumental in fostering strong relationships with clients, ensuring that they receive continuous support and guidance throughout their journey with Salesforce. Laura's leadership in these initiatives not only strengthens client partnerships but also contributes to the overall advancement of healthcare technology solutions. As she continues to navigate the intersection of technology and healthcare, Laura remains committed to empowering her clients to achieve their goals and thrive in a competitive landscape.
Customer Success Manager, Senior Manager at Salesforce in April 2022 to Present
Senior Manager, Engagement Delivery at Salesforce in February 2021 to April 2022
Senior Program Architect at Salesforce in January 2020 to February 2021
Assistant Vice President, Salesforce at Jackson in May 2018 to January 2020
Associate Vice President, Solutions Delivery | Director, Applications and Architecture at ComplexCare Solutions in August 2014 to May 2018
Application Development Manager at Cigna-HealthSpring in September 2013 to August 2014
IT Manager, Clinical Application Development at DaVita in November 2012 to September 2013
Application Development Manager at CGS Administrators, LLC in July 2011 to November 2012
Manager, BT Support Center at Healthways in January 2009 to July 2011
Manager, Application Support at Healthways in April 2007 to January 2009
Application Support Analyst II at Healthways in November 2006 to April 2007
Lead Customer Support Professional at Juris, Inc. in January 2002 to November 2006
Customer Support Engineer at Juris, Inc. in January 1994 to January 2002
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Professional Services
Customer Success
Strategic Partnerships
Digital Strategy
Operations Processes
Renewals
Resource Allocation
Post-Sales
Customer Satisfaction
Business-to-Business (B2B)
Financial Literacy
Presentations
Operations
Facilitation
Business Leadership
Team Management
Communication
Executive Management
Artificial Intelligence (AI)
Strategy
Account Management
Software as a Service (SaaS)
Customer Service
Cloud Computing
Process Improvement
HIPAA
Software Documentation
Microsoft SQL Server
SharePoint
Business Analysis
SDLC
Healthcare Information Technology
Vendor Management
SQL
Strategic Planning
Healthcare
Disaster Recovery
Team Building
Change Management
Resource Management
Project Management
Software Project Management
Software Design
Enterprise Software
Security
Compliance
Management
Contract Negotiation
Training
Business Process Improvement
Cross-functional Team Leadership
Databases
IT Management
Enterprise Architecture
Program Management
Group Policy
JavaScript
Oracle
Leadership
ITIL
Business Process
CRM
Access
Team Leadership
Software Development
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Discover more about SalesforceWhat is Laura Pleake email address?
Email Laura Pleake at [email protected]. This email is the most updated Laura Pleake email found in 2026.
What is Laura Pleake phone number?
Laura Pleake phone number is +16155497858.
How to contact Laura Pleake?
To contact Laura Pleake send an email to [email protected]. If you want to call Laura Pleake try calling on +16155497858. (updated on October 29, 2024)
What company does Laura Pleake work for?
Laura Pleake works for Salesforce
What is Laura Pleake's role at Salesforce?
Laura Pleake is Customer Success Manager, Senior Manager
What industry does Laura Pleake work in?
Laura Pleake works in the Software Development industry.
Laura Pleake Email Addresses
Laura Pleake Phone Numbers
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