Laura Olvey
Director - Operations Effectiveness at CenturyLink | Phoenix, Arizona, United States
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As the Director of Operations Effectiveness at CenturyLink, Laura Olvey plays a pivotal role in optimizing workforce management and enhancing operational efficiency within the organization. With her extensive expertise in complex data analysis, Laura is adept at designing compensation structures that align with sales objectives, ensuring that performance metrics drive both employee satisfaction and business outcomes. Her leadership in reporting and automation has revolutionized how data is utilized, enabling real-time insights that inform strategic decision-making.
Laura's proficiency in managing complex staff models and scheduling for a workforce of over 10,000 agents—both internal and external—demonstrates her capability to balance operational demands with resource availability. She is instrumental in long-range planning and forecasting, utilizing advanced analytics to anticipate business needs and align resources accordingly. Her work with Interactive/Intelligent Voice Response (IVR) systems and complex call routing enhances customer experience by ensuring that calls are efficiently directed to the right agents, thereby improving overall customer satisfaction.
In addition to her technical skills, Laura excels in call management and scheduling systems, which are critical for effective call center resource management. Her deep understanding of VoIP, SIP, and unified communications enables her to implement innovative solutions that streamline operations and enhance communication channels. Through her strategic vision and hands-on approach, Laura Olvey continues to drive operational excellence at CenturyLink, positioning the company for sustained growth in a competitive landscape.
Director - Operations Effectiveness at CenturyLink in April 2011 to Present
Director Workforce Management at CenturyLink in June 2007 to August 2011
Manager-Call Routing and Forecasting at Qwest Communications in November 1998 to April 2007
Call Routing & Forecasting at Qwest Communications in January 1998 to January 2006
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Call Center
Telecommunications
Managed Services
VoIP
IP
MPLS
Unified Communications
Telephony
SIP Trunking
Co-location
Solution Selling
Cross-functional Team Leadership
Avaya
Forecasting
Vendor Management
Ethernet
Management
Channel
Direct Sales
Workforce Management
SIP
Call Centers
IVR
Customer Satisfaction
T1
Contact Centers
Internet Protocol (IP)
Avaya Technologies
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Discover more about CenturyLinkWhat is Laura Olvey email address?
Email Laura Olvey at [email protected] and [email protected]. This email is the most updated Laura Olvey email found in 2026.
What is Laura Olvey phone number?
Laura Olvey phone number is +16026809924.
How to contact Laura Olvey?
To contact Laura Olvey send an email to [email protected] or [email protected]. If you want to call Laura Olvey try calling on +16026809924. (updated on October 30, 2024)
What company does Laura Olvey work for?
Laura Olvey works for CenturyLink
What is Laura Olvey's role at CenturyLink?
Laura Olvey is Director - Operations Effectiveness
What industry does Laura Olvey work in?
Laura Olvey works in the Telecommunications industry.
Laura Olvey Email Addresses
Laura Olvey Phone Numbers
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