Laura Herrlein
Principal Process Manager at Capital One | Richmond, Virginia, United States
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Laura Herrlein is a dynamic Principal Process Manager at Capital One, where she leverages her extensive management background to drive operational excellence in a highly regulated financial environment. With a strong focus on implementing scorecard metrics, Laura is adept at utilizing Agile methodologies to enhance process performance and ensure that her team consistently meets key performance indicators. Her commitment to continuous process improvement not only streamlines operations but also fosters a culture of innovation and efficiency within her team.
At Capital One, Laura manages a diverse team of associates, emphasizing the importance of employee engagement and morale. She believes that a motivated workforce is essential for achieving exceptional customer service and operational success. To this end, she actively develops and coaches her team, providing them with the tools and support needed to excel in their roles. Laura also spearheads employee recognition programs and engagement events, creating an atmosphere where team members feel valued and empowered.
Her expertise extends to enterprise risk management, fraud prevention, and financial analysis, making her a key player in ensuring compliance and mitigating risks associated with credit card operations. Laura’s decision-making skills and attention to detail enable her to navigate complex challenges effectively, while her strong communication abilities facilitate collaboration across departments. As she continues to lead process improvements at Capital One, Laura remains committed to fostering a culture of excellence and driving sustainable growth within the organization.
Principal Process Manager at Capital One in February 2022 to Present
Unit Manager at Capital One in May 2012 to January 2022
Unit Manager Operations Services at HSBC in January 2004 to May 2012
Operations Services representative at HSBC in September 1995 to January 2004
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Communication
Level of Detail (LOD)
Enterprise Risk Management
Project Management Office (PMO)
Interpersonal Skills
Quality Management
Data Management
Customer Experience Management
Software Project Management
Test Automation
Talent Management
Customer Experience
Organization Skills
Control Testing
Customer Service Operations
Career Development
Test Planning
Stakeholder Management
Business Process
Employee Engagement
Business Control
People Development
Cross-functional Team Leadership
Contact Center Operations
Decision-Making
Attention to Detail
Call Center Development
Personal Development
Business Process Design
Contact Center Management
Continuous Improvement
People Management
Soft Skills
Leadership Development
Team Management
Critical Thinking
Customer Satisfaction
Teamwork
Problem Solving
Active Listening
Management
Process Improvement
Risk Management
Banking
Credit Cards
Customer Service
Business Analysis
Back Office
Call Centers
Training
Financial Services
Middle Office
Leadership
Process Migration
Analysis
Business Requirements
Relationship Management
Time Management
Process Management
Microsoft Excel
Financial Risk
Requirements Gathering
Microsoft Office
Access
Auditing
BPO
Operational Risk
Analytics
AML
Fraud
Credit
Project Management
Team Building
Loans
Change Management
Operations Management
Team Leadership
Coaching
Financial Analysis
Retail Banking
Agile Methodologies
Agile Project Management
Agile Testing
Agile Leadership
Scrum
Business Process Improvement
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Discover more about Capital OneWhat is Laura Herrlein email address?
Email Laura Herrlein at [email protected] and [email protected]. This email is the most updated Laura Herrlein email found in 2026.
What is Laura Herrlein phone number?
Laura Herrlein phone number is +16054314990.
How to contact Laura Herrlein?
To contact Laura Herrlein send an email to [email protected] or [email protected]. If you want to call Laura Herrlein try calling on +16054314990. (updated on October 30, 2024)
What company does Laura Herrlein work for?
Laura Herrlein works for Capital One
What is Laura Herrlein's role at Capital One?
Laura Herrlein is Principal Process Manager
What industry does Laura Herrlein work in?
Laura Herrlein works in the Financial Services industry.
Laura Herrlein Email Addresses
Laura Herrlein Phone Numbers
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