Lannie Self
CUSTOMER SUPPORT CENTER DIRECTOR at THE PISA GROUP | Dallas-Fort Worth Metroplex
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Lannie Self currently serves as the Customer Support Center Director at THE PISA GROUP, where she leverages her extensive experience in customer care to lead a dedicated team of professional Customer Support Agents. With a strong background in managing inbound customer care for The Dallas Morning News, Lannie has honed her skills in delivering first-class service and support to a diverse subscriber base. Her role encompasses a wide array of responsibilities, including complaint handling, new subscriber acquisition, loyalty program implementation, and payment processing, all aimed at enhancing customer satisfaction and retention.
At THE PISA GROUP, Lannie is not just focused on operational efficiency; she is passionate about building and nurturing rock-solid relationships with clients. She understands that exceptional customer service goes beyond answering calls; it involves creating a seamless experience that fosters loyalty and trust. By implementing strategic initiatives and fostering a culture of continuous improvement, Lannie ensures that her team is equipped to handle complex inquiries and resolve issues promptly, ultimately driving business development and client satisfaction.
Lannie’s expertise in staff development and cross-functional team leadership has been instrumental in cultivating a high-performing environment where agents are empowered to excel. Her problem-solving skills and project planning acumen enable her to tackle challenges head-on, ensuring that the customer support center operates smoothly and efficiently. As a leader committed to excellence, Lannie Self is dedicated to not only meeting but exceeding the expectations of clients and their customers, solidifying THE PISA GROUP’s reputation as a premier provider of customer support solutions.
CUSTOMER SUPPORT CENTER DIRECTOR at THE PISA GROUP in February 2011 to Present
Senior Supervisor, CSC at Brinks Inc. in January 2010 to October 2010
CSC TEAM MANAGER - INFRASTRUCTURE at BRINK'S INC. in January 2010 to August 2010
SALES ORDER PROCESSING SUPERVISOR at Ricoh Business Systems in June 2009 to January 2010
Call Center Manager - Temporary Position at Accredited Home Lenders in September 2008 to December 2008
Customer Care Operations Manager at The Dallas Morning News in April 1989 to August 2008
Unit Control Supervisor at Sanger Harris / Foley's Department Stores in December 1981 to May 1988
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Discover more about THE PISA GROUPWhat is Lannie Self email address?
Email Lannie Self at [email protected]. This email is the most updated Lannie Self email found in 2026.
How to contact Lannie Self?
To contact Lannie Self send an email to [email protected]. (updated on October 30, 2024)
What company does Lannie Self work for?
Lannie Self works for THE PISA GROUP
What is Lannie Self's role at THE PISA GROUP?
Lannie Self is CUSTOMER SUPPORT CENTER DIRECTOR
What is Lannie Self's Phone Number?
Lannie Self's phone +44 ** **** *401
What industry does Lannie Self work in?
Lannie Self works in the Banking industry.
Lannie Self Email Addresses
Lannie Self Phone Numbers
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