Kyle Shanks
Reporting & Performance Analytics Product Owner at FedEx Services | Germantown, Tennessee, United States
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Kyle Shanks is a seasoned professional currently serving as the Reporting & Performance Analytics Product Owner at FedEx Services, where he leverages his extensive background in Information Technology and Services to drive impactful data-driven decisions. With a Bachelor’s degree in Finance, Kyle combines his analytical acumen with a deep understanding of Agile methodologies, having honed his skills as a certified Scrum Master and Release Train Engineer. His role is pivotal in transforming complex data into actionable insights, empowering teams to enhance their performance and optimize processes.
In his current position, Kyle spearheads key projects that focus on improving the FedEx ServiceNow Platform, ensuring that reporting and analytics capabilities align with organizational goals. He actively facilitates sprint retrospective meetings, encouraging team members to identify system and process improvements that can lead to higher efficiency and productivity. By utilizing key Scrum metrics such as burndown charts and velocity, Kyle helps the team maintain focus on deliverables while removing obstacles that may hinder progress.
Kyle’s unique approach integrates elements from diverse fields, including professional facilitation, coaching, and conflict management, to cultivate a high-performance team dynamic. His leadership style emphasizes collaboration and open communication, fostering an environment where innovative ideas can flourish. With a strong commitment to continuous improvement and change management, Kyle is dedicated to enhancing customer service and operational excellence at FedEx Services, making him an invaluable asset to the organization.
Reporting & Performance Analytics Product Owner at FedEx Services in January 2019 to Present
Scrum Master at FedEx Services in February 2017 to Present
Associate Technical Analyst at FedEx Services in June 2016 to February 2017
Asset Management Intern at U.S. Xpress, Inc. in January 2016 to May 2016
Sales Analyst Intern at FedEx Services in June 2015 to August 2015
President at Phi Delta Theta Fraternity in April 2014 to April 2015
Philanthropy Chairman at Phi Delta Theta Fraternity in January 2014 to December 2014
Bartender/Waiter at Lookout Mountain Golf Club in April 2014 to December 2014
Social chairman at Phi Delta Theta Fraternity in January 2013 to December 2013
Associate Trainer at Panera Bread in May 2011 to December 2013
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Leadership
Teamwork
Problem Solving
Organization Skills
Information Processing
Analyze Information
Computer Proficiency
Microsoft Office
Microsoft Excel
Public Speaking
Event Planning
Training
Student Leadership
Research
Philanthropy
Microsoft Word
Communication
Management
PowerPoint
Time Management
Customer Service
ServiceNow
ServiceNow Administration
Reporting
Performance analytics
Change Management
Agile Methodologies
Agile Project Management
ITIL Certified
ITIL
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Discover more about FedEx ServicesWhat is Kyle Shanks email address?
Email Kyle Shanks at [email protected] and [email protected]. This email is the most updated Kyle Shanks email found in 2026.
What is Kyle Shanks phone number?
Kyle Shanks phone number is +19013557904.
How to contact Kyle Shanks?
To contact Kyle Shanks send an email to [email protected] or [email protected]. If you want to call Kyle Shanks try calling on +19013557904.
What is Kyle Shanks net worth?
Kyle Shanks has an estimated net worth of $375,000 to $499,999
What company does Kyle Shanks work for?
Kyle Shanks works for FedEx Services
What is Kyle Shanks's role at FedEx Services?
Kyle Shanks is Reporting & Performance Analytics Product Owner
What industry does Kyle Shanks work in?
Kyle Shanks works in the Truck Transportation industry.
Kyle Shanks Email Addresses
Kyle Shanks Phone Numbers
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