Accomplished Financial Services executive with over 20 years experience in managing P&Ls, leading large-scale sales, service and operational organizations, directing marketing, strategy and business development functions, with demonstrated skills in leadership and talent development, project management, business planning and analysis, communications, quality and performance management and Six Sigma. Proven leader with a track record of generating significant results in start-up, turnaround and growth environments. Specialties: P&L Management Direct Sales Centers Client Service and Call Center Operations Sales Management Banking and Brokerage Operations Management Insurance Service and Sales Online Platform Development and Redesign Retirement and Stock Option Administration Strategy and Business Development Six Sigma Communication Strategic Business Planning, Analysis and Reporting Series 6, 7, 24 licensed

Senior Vice President - Head of Service and Direct Sales Call Centers @ From August 2011 to Present (4 years 5 months) Managing Director - Head of Direct Division and Online Platforms @ Executive responsibility for Merrill Lynch’s Self-directed Investment business and the Financial Advisory Center (FAC), which provides holistic advice to mass-affluent clients via a remote channel serviced by 500 fully licensed employees. Specific responsibilities include P&L management, new business development and client acquisition, sales coverage, marketing, product development, market research and service delivery. Also accountable for the strategic direction and execution of a newly designed Global Wealth Management On line Platform. From 2007 to 2009 (2 years) Managing Director - Head of Equity Award Services and Princeton Retirement Group @ Executive responsibility for Merrill Lynch’s Princeton Retirement Group and Equity Award Services Group. Specific responsibilities include P&L management, new business development and client acquisition, sales coverage, marketing and communications, product platforms and service delivery for both businesses. From 2006 to 2007 (1 year) Managing Director - Head of Client Relationship Services @ Responsibility for service delivery to all GWM distribution channels, including Institutional Advisory, Private Banking, Advisory, Financial Advisory Center and Direct. Specific responsibilities include oversight for Branch Office support employees across 500 branch offices, as well as centralized call center representatives. From 2004 to 2006 (2 years) First Vice President - CAO Operations and Services @ Responsibility for Division-wide Strategy and Support, including Six Sigma, Quality Performance Management, Business Analytics and Financial Reporting, Project Management, Communications, Real Estate, Vendor Management and Business Process Outsourcing. From 2000 to 2004 (4 years) Director - Head of Six Sigma @ Responsible for the initial implementation and deployment of Six Sigma throughout Global Wealth Management, which resulted in an annualized savings of over $300 million and a 66% reduction in identified defects. Specific responsibilities included hiring 100 high-potential employees to serve as full-time black belts, identifying project opportunities, implementing training, communication and performance metrics, and driving the required cultural change to ensure success. From 2000 to 2002 (2 years) Vice President - Various Roles in Banking, Brokerage and Call Center Operations @ Managerial responsibility for numerous service and operational departments, including banking operations, statement quality assurance and client call centers. From 1990 to 2000 (10 years)

Rutgers, The State University of New Jersey-New Brunswick Kristine Poznanski is skilled in: Business Planning, Management, CRM, Vendor Management, Series 7, Strategy, Equities, Leadership, Six Sigma, Investments, Business Development, Start-ups, Strategic Planning, Training, Financial Services