Kristi Olson
Principal Consultant of Customer Experience (CX) and Voice of Customer (VoC) at BlastX Consulting | Colorado Springs, Colorado, United States
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Kristi Olson serves as the Principal Consultant of Customer Experience (CX) and Voice of Customer (VoC) at BlastX Consulting, where she leverages over two decades of expertise to drive transformative CX initiatives. In her current role, Kristi is instrumental in building a robust VoC practice from the ground up, strategically aligning it with UX research and analytics to ensure that client business goals serve as the guiding principle. Her visionary approach enables organizations to harness customer insights effectively, facilitating the development of tailored CX strategies for High Impact Service Provider (HISP) federal agencies.
Kristi's leadership is characterized by her ability to orchestrate seamless technology stack integrations, maximizing the value derived from customer experience initiatives. By creating customer insight ecosystems, she empowers organizations to deliver measurable results that resonate with their target audiences. Her proficiency in text analytics, combined with her strong project management skills, allows her to present compelling narratives during executive Quarterly Business Reviews (QBRs), ensuring that stakeholders are engaged and informed.
A natural collaborator, Kristi excels in fostering cross-functional teamwork, driving change management efforts, and motivating teams to embrace innovative solutions. Her commitment to enhancing customer experience is reflected in her strategic use of key performance indicators (KPIs) to track progress and identify areas for improvement. With a focus on delivering impactful CX/UX research programs, Kristi Olson is a driving force in the evolution of customer experience practices, making her an invaluable asset to BlastX Consulting and its clients.
Principal Consultant of Customer Experience (CX) and Voice of Customer (VoC) at BlastX Consulting in May 2023 to Present
Sr. User Experience Researcher and Program Manager (Government Consulting) at Longevity Consulting in April 2022 to May 2023
Digital Customer Experience / Voice of Customer (VoC) Manager at Deluxe Corporation in January 2009 to April 2022
Non-profit UX Consultant at TEN7 in February 2016 to February 2017
Sr. UX Researcher and UX Designer at Evantage in October 2007 to December 2008
Sr. UX Researcher at Target in June 2002 to October 2007
Front-end Web Developer / User Experience Researcher at UnitedHealth Group - Optum in November 1999 to June 2002
Senior Bilingual (Spanish-English) Immigration Paralegal at Steven C. Thal P.A. in October 1995 to November 1999
Spanish Medical Interpreter at Hennepin County Medical Center in December 1995 to July 1997
English Language Teacher at Ericsson Telecommunications in October 1993 to August 1995
Community Program Advisor at University of Minnesota Recycling Program in July 1990 to June 1993
Lead Canvasser | Assistant Canvass Director at Minnesota Public Interest Research Group (MPIRG) in August 1986 to July 1990
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Voice of the Customer
User Experience
User Research
Customer Experience
Spanish
Qualtrics
Survey Research
Conflict Resolution
Customer Retention
Leadership
Communication
Collaborative Leadership
Project Management
Customer Loyalty
Research and Analysis
Customer Success
Software as a Service (SaaS)
User Experience (UX)
Qualitative Research
User Experience Research
In-Depth Interviews
SaaS Tool Integrations
Website Intercepts
Consulting
Change Management
Enterprise Change Management
Presenting Executive QBRs
Outcome Driven Goals
Voice of the Customer Analysis
Quantum Metric
Digital Marketing Analytics
Website Optimization
Customer Satisfaction
Customer Satisfaction Research
Customer Adoption
Survey Design
Key Performance Indicators
Text Analytics
Key Experience Driver Analysis
Digital/Heatmap Analytics
Qualtrics XM Platform
BI Customer Database
B.I. Customer Database
Adobe Analytics
Statistical Analysis
Usability Testing
Salesforce
Card Sorting
Motivational
Coaching
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Discover more about BlastX ConsultingWhat is Kristi Olson email address?
Email Kristi Olson at [email protected]. This email is the most updated Kristi Olson email found in 2026.
What is Kristi Olson phone number?
Kristi Olson phone number is +16126958403.
How to contact Kristi Olson?
To contact Kristi Olson send an email to [email protected]. If you want to call Kristi Olson try calling on +16126958403. (updated on October 31, 2024)
What company does Kristi Olson work for?
Kristi Olson works for BlastX Consulting
What is Kristi Olson's role at BlastX Consulting?
Kristi Olson is Principal Consultant of Customer Experience (CX) and Voice of Customer (VoC)
What industry does Kristi Olson work in?
Kristi Olson works in the Business Consulting And Services industry.
Kristi Olson Email Addresses
Kristi Olson Phone Numbers
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