Kristal J Wiggins, PHR's Email Addresses & Phone Numbers

📖 Summary

Senior Human Resources Generalist @ Performs full cycle recruiting to include advertising of positions internal and externally, obtaining and reviewing credit reports, administering pre-employment tests, conducting interviews and background investigations and extending offers of employment to applicants. Identifies and participates in recruiting opportunities to fill vacant positions. Coordinates health and flexible spending account benefits program. Receive, review, log and process new hire benefit forms related to these programs. Counsels and advises employees on eligibility for the health benefit program. Counsels employees concerning the use of FMLA, STD and LTD. Activate new employees into Human Resources Information Systems (HRIS). Performs HRIS maintenance. Propose expenses for general ledgers relevant to assigned functional area. Tracks associated expenses and minimizes and addresses variances. Investigates and responds to internal complaints and external charges as well as recommends the appropriate action. Provides education and advice to managers on proper documentation and legal requirements for discipline and other employment issues. Effectively communicates policies to employees Payroll processing activities to insure accuracy and integrity of payroll data and records. Conduct in-depth research, organize and execute assigned projects. Identify, recommend and coordinate approved process improvements related to human resources. Remains cognizant of and adheres to Andrews Federal policies and procedures, and regulations pertaining to the Bank Secrecy Act. From April 2015 to Present (9 months) Assistant Vice President; Manager II @ Human Resources Management • Manage talent acquisition, including developing and implementing end-to-end hiring and staffing strategies based upon business needs using sourcing, interviewing, and skills assessment. • Develop and manage employee orientation and onboarding programs and educate all staff on employee relations, company’s core values and benefits, with emphasis on job expectations, organizational goals and opportunities for growth and promotions. • Educate associates on compensation and benefit programs, including Paid Time Off (PTO), Employee Assistance Program (EAP) and healthcare options. Current year accomplishments include achieving a 90 percent 401k participation rate for vested employees. • Create and implemented training and development programs to address employee performance, retention, wellness and safety/security. Accomplishments include creating surveys and exit interviews to collect reasons for separation, resulting in a 10 percent reduction in attrition. Designed an employee recognition program to improve employee morale and role understanding. • Develop performance management initiatives including ongoing coaching and feedback to staff to improve productivity and efficiencies. Administer Individual Development Plans (IDPs) and performance appraisals. Accomplished record of promoting associates to management level. Manage personnel include disciplinary actions up to termination. • Manage Human Resources Information Systems (HRIS), including payroll and compensation, benefits, and employee records. • Manage HR and regulatory compliance including Equal Employment Opportunity (EEO), OSHA and other employee and labor laws. • Establish operational and administrative protocols and train personnel to improve customer relations. Business Management • Administer $300,000 annual budget and manage 14 employees. Optimize cost of workforce; grow revenue, margin and profit while maintaining a high and growing level of customer satisfaction. From May 2010 to April 2015 (5 years) Assistant Vice President; Assistant Manager @ •Supervised staff training and development. Ensured policies and procedures were followed to minimize loss. Enforced corporate compliance. Served as manager during management absence. •Developed strategies to enhance operational guidelines and promote corporate compliance. •Created and implemented training programs to staff on most productive strategies to exceed customer experience. Strengthened relationships with customers by resolving service issues in a timely manner. From August 2008 to May 2010 (1 year 10 months) Masters, Human Resources Management @ Georgetown University From 2010 to 2012 BA, Interpersonal and Organizational Communications @ University of North Carolina at Chapel Hill From 2001 to 2005 Kristal J Wiggins, PHR is skilled in: Performance Management, Human Resources, Onboarding, Workforce Planning, Talent Management, Employee Relations, Retail Banking, Talent Acquisition, College Recruiting, Commercial Banking, Loans, Leadership Development, Strategy, Personnel Management, Interviews, Recruiting