Kris Gates
Vice President Workplace Solutions Customer Experience & Financial Wellness at Lincoln Financial Group | Springfield, Massachusetts, United States
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Kris Gates serves as the Vice President of Workplace Solutions Customer Experience & Financial Wellness at Lincoln Financial Group, where he leverages his extensive expertise in marketing strategy and customer experience (CX) to drive transformative initiatives across various financial services sectors. With a strong focus on Retirement Plan Services, Group Protection, Life Insurance & Annuity Operations, and Producer Solutions, Kris is at the forefront of enhancing customer engagement in a traditionally low-engagement industry. His strategic vision is pivotal in developing and executing customer experience channels that not only support sales growth but also optimize expense management.
Under Kris's leadership, Lincoln Financial Group has launched key projects that integrate innovative marketing analytics and segmentation strategies, allowing for a more personalized approach to customer interactions. By implementing robust voice of the customer programs, he has been instrumental in identifying pain points and opportunities within the customer journey, leading to the creation of profitable marketing programs that resonate with both B2B and B2C audiences. His commitment to fostering financial wellness among clients is evident in the initiatives he champions, which aim to empower customers with the knowledge and tools necessary for making informed financial decisions.
Kris's multifaceted skill set—including integrated marketing, digital marketing, and market research—enables him to navigate the complexities of the financial services landscape effectively. His leadership not only cultivates a culture of innovation within his team but also positions Lincoln Financial Group as a leader in delivering exceptional customer experiences that drive long-term loyalty and financial success.
Vice President Workplace Solutions Customer Experience & Financial Wellness at Lincoln Financial Group in May 2016 to Present
VP Marketing, Strategy & Customer Experience at MassMutual Financial Group in May 2013 to April 2016
AVP, Customer Experience Marketing at MassMutual Financial Group in January 2012 to January 2013
AVP, Consumer and Digital Marketing at MassMutual Financial Group in January 2008 to January 2012
Director, Distribution Marketing at MassMutual Financial Group in January 2006 to January 2008
Marketing Manager at The Robbins Company in January 2003 to January 2005
Institutional Product Administrator at JP Morgan Investor Services in January 1998 to January 2003
Account Executive at Morgan Stanley in January 1997 to January 1998
Marketing Center Manager at AVCO Financial Services in January 1996 to January 1997
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Integrated Marketing
Direct Marketing
Marketing Communications
Marketing Strategy
Email Marketing
Marketing
Marketing Management
Segmentation
Digital Marketing
Market Research
Product Marketing
CRM
Business Development
Strategy
Competitive Analysis
Voice of the Customer
Management
Customer Relationship Management (CRM)
Financial Services
Leadership
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Discover more about Lincoln Financial GroupWhat is Kris Gates email address?
Email Kris Gates at [email protected] and [email protected]. This email is the most updated Kris Gates email found in 2026.
What is Kris Gates phone number?
Kris Gates phone number is +16176533657 and +13149417402.
How to contact Kris Gates?
To contact Kris Gates send an email to [email protected] or [email protected]. If you want to call Kris Gates try calling on +16176533657 and +13149417402.
What company does Kris Gates work for?
Kris Gates works for Lincoln Financial Group
What is Kris Gates's role at Lincoln Financial Group?
Kris Gates is Vice President Workplace Solutions Customer Experience & Financial Wellness
What industry does Kris Gates work in?
Kris Gates works in the Financial Services industry.
Kris Gates Email Addresses
Kris Gates Phone Numbers
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