Kirk Williams
Vice President - Client Services & Enterprise Strategy at Afiniti | Atlanta, Georgia, United States
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Kirk Williams serves as the Vice President of Client Services and Enterprise Strategy at Afiniti, a pioneering leader in applied artificial intelligence, machine learning, and big data solutions. With over 16 years of extensive leadership experience, Kirk has honed his expertise in transforming organizations through innovative technology and strategic initiatives. At Afiniti, he spearheads the Enterprise AI strategy, focusing on enhancing Client Services and driving Customer Experience (CX) transformation across global Telecom and Media operations. His leadership directly impacts Afiniti's largest enterprise clients, contributing to the generation of over $1 billion in annualized Customer Lifetime Value (CLV).
Kirk's role is pivotal in developing and implementing best-in-class CX strategies that not only elevate customer satisfaction but also streamline operations for maximum efficiency. His deep understanding of sales management, unified communications, and business-to-business (B2B) dynamics allows him to cultivate strong relationships with clients, ensuring that their needs are met with tailored solutions. By leveraging platforms like Salesforce.com, Kirk enhances data-driven decision-making processes, enabling his team to deliver exceptional service and support.
In addition to his operational focus, Kirk is committed to fostering a culture of leadership and team collaboration within Afiniti. His ability to inspire and guide teams in navigating complex challenges has positioned him as a thought leader in the industry. As he continues to drive innovation and excellence in customer operations, Kirk remains dedicated to pushing the boundaries of what is possible in the realm of AI and customer experience, ensuring that Afiniti remains at the forefront of technological advancement.
Vice President - Client Services & Enterprise Strategy at Afiniti in January 2024 to Present
Associate Vice President – Customer Operations & Enterprise Strategy at Afiniti in November 2021 to January 2024
Director of Sales – Mobility Sales & Service / Virtual Call Centers at AT&T in June 2020 to November 2021
Director of Sales Operations/ Chief of Staff – Mobility Call Centers at AT&T in January 2019 to May 2020
Lead Market Development Manager – National Business Sales & Strategy Execution at AT&T in October 2017 to January 2019
Chief of Staff – National Business at AT&T in September 2016 to October 2017
Regional Sales Manager – Small Business Solutions at AT&T in October 2012 to August 2016
Integrated Business Solutions Executive at AT&T in June 2008 to September 2012
Operations Manager at FCTI, Inc. in May 2002 to June 2008
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Discover more about AfinitiWhat is Kirk Williams email address?
Email Kirk Williams at [email protected] and [email protected]. This email is the most updated Kirk Williams email found in 2026.
What is Kirk Williams phone number?
Kirk Williams phone number is +14104201842 and +18648880002.
How to contact Kirk Williams?
To contact Kirk Williams send an email to [email protected] or [email protected]. If you want to call Kirk Williams try calling on +14104201842 and +18648880002.
What company does Kirk Williams work for?
Kirk Williams works for Afiniti
What is Kirk Williams's role at Afiniti?
Kirk Williams is Vice President - Client Services & Enterprise Strategy
Kirk Williams Email Addresses
Kirk Williams Phone Numbers
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