Kimberly Boozer
Business Proccess Owner Senior at USAA | Spring Hope, North Carolina, United States
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Kimberly Boozer is a seasoned Business Process Owner Senior at USAA, where she leverages over 20 years of expertise in operational and service leadership within the telecommunications industry. In her current role, Kimberly is instrumental in planning, directing, and coordinating activities for complex business processes. She excels in problem definition and evaluation, ensuring that requirements are meticulously assessed to drive effective process design, testing, and implementation. Her deep understanding of process operating objectives, business rules, performance requirements, risks, and controls allows her to navigate the intricate interactions between dependent processes, ultimately minimizing failures and eliminating redundancies.
At USAA, Kimberly is leading key projects that focus on enhancing customer retention and service excellence. Her commitment to performance management and data analysis enables her to identify opportunities for operational improvements and implement strategies that align with the organization’s goals. Kimberly’s leadership style fosters collaboration across cross-functional teams, empowering them to innovate and optimize processes that enhance the overall customer experience.
Her proficiency in tools like Microsoft Excel, combined with her strong background in finance and management, positions her as a vital asset in driving operational efficiency and effectiveness. Kimberly’s passion for building valuable relationships and her dedication to continuous improvement not only contribute to USAA’s success but also reflect her commitment to excellence in the field of operations management.
Business Proccess Owner Senior at USAA in September 2021 to Present
Manager, Customer Service Ops at Verizon in June 2019 to September 2020
Senior Manager, Customer Service Technical Support at Verizon in February 2015 to June 2019
Senior Manager on Deck at Verizon in April 2014 to January 2015
Supervisor, Customer Service at Verizon in May 2008 to March 2014
Previous Work History at Verizon in January 1991 to January 2008
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Operations Management
Project Management
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Business Development
Human Resources
Business Administration
Human Resources (HR)
Customer Retention
Growth Strategies
Product Development
Customer Service
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Needs Assessment
Training Needs Analysis
Quality Control
Process Improvements
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Service Management
IT Service Management
Financial Analysis
Statistical Analysis
HR Consulting
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Efficiency Analysis
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Technological Innovation
Training
Marketing
Microsoft Excel
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Education
Finance
Telecommunications
English
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Management
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Microsoft Office
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Sales Operations
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Discover more about USAAWhat is Kimberly Boozer email address?
Email Kimberly Boozer at [email protected]. This email is the most updated Kimberly Boozer email found in 2026.
How to contact Kimberly Boozer?
To contact Kimberly Boozer send an email to [email protected]. (updated on October 29, 2024)
What company does Kimberly Boozer work for?
Kimberly Boozer works for USAA
What is Kimberly Boozer's role at USAA?
Kimberly Boozer is Business Proccess Owner Senior
What is Kimberly Boozer's Phone Number?
Kimberly Boozer's phone (704) ***-*371
What industry does Kimberly Boozer work in?
Kimberly Boozer works in the Financial Services industry.
Kimberly Boozer Email Addresses
Kimberly Boozer Phone Numbers
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