Kim Hedlin
Director, Research | Research & Advisory at Gartner | Chicago, Illinois, United States
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Kim Hedlin serves as a Senior Principal Researcher at Gartner, where she plays a pivotal role in shaping the strategic insights that empower over 500 global leaders in customer service and support. With a robust background in designing and executing advanced research projects, Kim leverages her expertise to address the most pressing challenges faced by organizations in today’s rapidly evolving digital landscape. Her work encompasses both quantitative and qualitative research methodologies, allowing her to provide comprehensive analyses that inform decision-making processes for her clients.
In her current role, Kim leads interdisciplinary research initiatives that explore the intersection of technology, customer experience, and operational efficiency. By collaborating with diverse research teams, she tackles multifaceted projects that require a nuanced understanding of industry trends and consumer behavior. Her ability to communicate complex ideas effectively is evident in her publications and presentations, where she distills intricate concepts into actionable insights for both academic and lay audiences.
Beyond her research capabilities, Kim is also an accomplished editor, known for her meticulous revision of complex publications across various subjects, including digital strategy and literary criticism. This skill set not only enhances the clarity and impact of her work but also enriches the broader discourse within the field. With a commitment to continuous learning and collaboration, Kim is dedicated to advancing the knowledge base in customer service and support, ensuring that leaders are equipped with the tools they need to navigate the challenges of the future.
Director, Research | Research & Advisory at Gartner in August 2023 to Present
Senior Research Analyst | Gartner Research Board at Gartner in February 2022 to August 2023
Writer & Editor at Freelance in October 2011 to February 2022
Postdoctoral Research Fellow at National Endowment for the Humanities in September 2019 to May 2020
Lecturer, English at University of California, Los Angeles in June 2018 to June 2019
Senior Research Editor: Consult the Board | Gartner Research Board at Gartner in June 2018 to August 2018
Graduate Student/Teaching Associate, English at University of California, Los Angeles in September 2011 to June 2018
Senior Research Analyst Intern | Gartner Research Board at Gartner in June 2017 to August 2017
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Teaching
Writing
Editing
Research
Literature
Pedagogy
Copy Editing
Microsoft PowerPoint
Microsoft Excel
Microsoft Word
Public Speaking
Organization Skills
Communication
Leadership
Community Outreach
Palaeography
Archival Research
Literary Criticism
Collaboration
Interdisciplinary Research
Indexing
Qualitative Research
Dance Education
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Discover more about GartnerWhat is Kim Hedlin email address?
Email Kim Hedlin at [email protected]. This email is the most updated Kim Hedlin email found in 2026.
How to contact Kim Hedlin?
To contact Kim Hedlin send an email to [email protected].
What company does Kim Hedlin work for?
Kim Hedlin works for Gartner
What is Kim Hedlin's role at Gartner?
Kim Hedlin is Director, Research | Research & Advisory
What is Kim Hedlin's Phone Number?
Kim Hedlin's phone (217) ***-*319
What industry does Kim Hedlin work in?
Kim Hedlin works in the Technology, Information And Internet industry.
Kim Hedlin Email Addresses
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