Kim Grubich
Operations Manager at EMERgency 24, Inc. | Pleasant Prairie, Wisconsin, United States
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Kim Grubich serves as the Operations Manager at EMERgency 24, Inc., where she leverages her extensive experience in the telecommunications and security industries to drive operational excellence and enhance customer experiences. With a proven track record of success, Kim was recognized as the 2019 Manager of the Year and the 2020 Co-Manager of the Year, underscoring her commitment to service delivery and performance management.
In her current role, Kim oversees a dynamic team within a fast-paced call center environment, focusing on optimizing processes and ensuring seamless service delivery. Her expertise in operations management and project management allows her to implement strategic initiatives that improve efficiency and foster a culture of continuous improvement. Kim is adept at root cause analysis, enabling her to identify and resolve operational challenges swiftly, thereby enhancing overall customer satisfaction.
Key projects under her leadership include the development of comprehensive training programs aimed at coaching team members and enhancing their skills in customer experience and business relationship building. Kim is also instrumental in vendor management, ensuring that partnerships align with EMERgency 24’s commitment to quality service. Her proficiency in SAP and Microsoft Word further supports her ability to document processes and manage performance metrics effectively.
With a strong focus on team building and time management, Kim cultivates an environment where employees are motivated to excel, contributing to the organization's success. Her dedication to perfect attendance and exemplary performance sets a standard for her team, making her a respected leader and a driving force behind EMERgency 24's operational achievements.
Operations Manager at EMERgency 24, Inc. in April 2019 to Present
National Accounts Customer Service Manager at NABCO Entrances, Inc. in October 2015 to March 2019
Service Dispatch Supervisor at Henry Schein in July 2014 to October 2015
Team Leader at Infosys BPO in June 2013 to April 2014
Team Manager at BT Conferencing in July 2007 to February 2013
Administrative Assistant at GE Water in August 2000 to June 2006
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Call Centers
Management
Telecommunications
Coaching
Leadership
Customer Experience
Team Leadership
Managed Services
Contact Centers
Customer Service
Team Management
Unified Communications
VoIP
Service Delivery
Human Resources
Process Improvement
Business Process Improvement
Team Building
Cross-functional Team Leadership
Team Motivation
Account Management
Operations Management
Process Management
Job Coaching
Root Cause Analysis
Business Relationship Building
Relationship Building
Microsoft Office
Training
Customer Relationship Management (CRM)
Project Management
Microsoft Excel
Microsoft Word
People Management
Customer Satisfaction
Vendor Management
SAP ERP
Time Management
Performance Management
Time & Attendance
Attendance Management
Perfect Attendance
Analytical Skills
Scheduling
Scheduling Management
Staff Scheduling
Crew Scheduling
Scheduling
Creative Problem Solving
Root Cause Problem Solving
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Discover more about EMERgency 24, Inc.What is Kim Grubich email address?
Email Kim Grubich at [email protected]. This email is the most updated Kim Grubich email found in 2026.
What is Kim Grubich phone number?
Kim Grubich phone number is +12623328494.
How to contact Kim Grubich?
To contact Kim Grubich send an email to [email protected]. If you want to call Kim Grubich try calling on +12623328494. (updated on November 04, 2024)
What company does Kim Grubich work for?
Kim Grubich works for EMERgency 24, Inc.
What is Kim Grubich's role at EMERgency 24, Inc.?
Kim Grubich is Operations Manager
What industry does Kim Grubich work in?
Kim Grubich works in the It Services And It Consulting industry.
Kim Grubich Email Addresses
Kim Grubich Phone Numbers
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