Kevin Ivins
Semi Retired at None | Greater Norwich Area, United Kingdom
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Kevin Ivins currently serves as the Service Manager and Platform Team Lead for the Eclipse Platform at Willis Towers Watson, where he leverages his extensive expertise in IT service management to drive innovation and efficiency within the Strategic Insurance Platform. With a strong foundation in ITIL v3 principles, Kevin excels in aligning IT services with business needs, ensuring that his team delivers high-quality solutions that meet stringent service-level agreements (SLAs). His role involves overseeing the entire service delivery lifecycle, from project initiation to execution, while managing operating budgets and resource allocation to optimize performance.
Kevin's leadership is characterized by a hands-on approach to managing multiple portfolios of global services, encompassing both on-premise enterprise infrastructures and advanced cloud solutions, including AWS. His proficiency in Layer 7 Enterprise technologies allows him to implement robust security measures and enhance service reliability, which are critical in the fast-paced insurance sector.
In addition to his technical acumen, Kevin is known for his exceptional communication skills, which facilitate effective collaboration across cross-functional teams and with stakeholders. He is adept at offshoring strategies, enabling his team to leverage global talent while maintaining high standards of service delivery. As a tenacious achiever, Kevin is committed to continuous improvement and innovation, driving key projects that not only enhance operational efficiency but also contribute to the strategic goals of Willis Towers Watson. His dedication to excellence and his ability to navigate complex challenges make him a valuable asset in the ever-evolving landscape of IT service management.
Semi Retired at None in March 2025 to Present
Service Manager- Platform Team Lead for Eclipse Platform at Willis Towers Watson in October 2019 to March 2025
Service Manager Cambridge Assessment at Cambridge Assessment in May 2017 to October 2019
Senior Service Delivery Manager at KCOM in October 2013 to October 2019
Head of Account Service Delivery Manager at HP Enterprise Services in January 2005 to October 2013
Service Delivery Manager at Aviva plc in January 2001 to January 2009
Service Manager at Anglian Water and Nortel in January 1998 to July 2005
Service Manager / Network Analyst at Computer Science Corporation in January 1998 to January 2005
CSC: Service Delivery Manager at CSC in April 1997 to December 1998
Group Lotus Cars: Senior Network Data and Voice Analyst at Group Lotus in January 1997 to January 1998
Logistics and Computer Administrator at Royal Air Force in January 1976 to January 1997
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ITIL v3 Foundations Certified
Account Management
Cisco Certified
ITIL Certified
IT Service Management
Operational Excellence
Customer Service
Building Relationships
Managed Services
Leveraging Strategic Partnerships
Operating Budgets
Executive Reporting
Senior Stakeholder Management
Communication
Telecommunications
Service Improvement Plans
Project Portfolio Management
ITIL
Service Level Management
Project Delivery
IT Strategy
Service Desk
Service Delivery
Outsourcing
Management
Service Management
Resource Management
HP
Incident Management
IT Operations
IT Management
IT Transformation
Offshoring
PRINCE2
IT Outsourcing
Service Improvement
Sla
Problem Management
Transition Management
Stakeholder Management
SLA
Change Management
Networking
Service-Level Agreements (SLA)
HP Products
Business Development
Business Process Improvement
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Discover more about NoneWhat is Kevin Ivins email address?
Email Kevin Ivins at [email protected] and [email protected]. This email is the most updated Kevin Ivins's email found in 2026.
What is Kevin Ivins phone number?
Kevin Ivins phone number is 07712305040.
How to contact Kevin Ivins?
To contact Kevin Ivins send an email to [email protected] or [email protected]. If you want to call Kevin Ivins try calling on 07712305040.
What company does Kevin Ivins work for?
Kevin Ivins works for None
What is Kevin Ivins's role at None?
Kevin Ivins is Semi Retired
Kevin Ivins Email Addresses
Kevin Ivins Phone Numbers
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