Enthusiastic and results-oriented IT professional with substantial experience providing multifaceted system and networking support to small businesses, medium enterprises and large corporations. Proven record as a productive team player with exceptional communication skills and an aptitude for learning new skills, technologies and applications. Demonstrated the ability to conduct accurate analysis and achieve positive results in keeping to
Enthusiastic and results-oriented IT professional with substantial experience providing multifaceted system and networking support to small businesses, medium enterprises and large corporations. Proven record as a productive team player with exceptional communication skills and an aptitude for learning new skills, technologies and applications. Demonstrated the ability to conduct accurate analysis and achieve positive results in keeping to Service Level Agreements and good customer services practices. Held roles in project management with full project life cycle experience. Have gained notable Supervisory and Management experience.
Lead IT Analyst @ Primary IT Lead - Responsible for Infrastructure Support for over 300 users at Poole Facility. Also part of Larger support team for other Honeywell Facilities in Southern UK. From October 2015 to Present (3 months) Managing Director @ Currently Working as IT Lead at Honeywell Poole. Previously Worked with Meggitt Avionics From November 2014 and prior to that was working with HP on site at SSE Until October 2014 From July 2014 to Present (1 year 6 months) Application Support Analyst @ Contracted to Provided 2nd to 3rd line application support using VM Ware Service Desk, to track and manage IT Application support processes from fault route cause analysis and resolution for a broad range of Applications and SQL and Access Databases at Southampton city Council. Maintained SLA’s within ITIL Framework. From June 2014 to August 2014 (3 months) Southampton, United KingdomMigration Analyst @ Assisted in Migration of users from one Office Location to another. Also assisted in after migration support for Office 365. From June 2014 to June 2014 (1 month) Portsmouth, United KingdomIT Infrastructure Analyst @ IT Analyst Description to Follow From May 2013 to May 2014 (1 year 1 month) IT Support Analyst @ Provided remote and on-site 1st to 3rd line Systems and application support using BMC Service Desk software to track and manage IT systems support processes from fault route cause analysis to resolution for Microsoft Office and other Citrix Hosted applications and their surrounding environment. From August 2012 to April 2013 (9 months) IT Support Analyst @ Supported a variety of civil and electrical engineering design applications from vendors including Autodesk, Bentley, PLS and ETAP Software. Supported professional office products including Microsoft Office and Adobe Creative Suite. Maintained SLA’s (Service Level Agreements) and worked within ITIL Framework. From December 2011 to July 2012 (8 months) Desktop Support Analyst @ Desktop Support Analyst at Kaiser Permanente. Supporting Medical IT Systems and Applications for The Sacramento and California North Valley Division at Kaiser Permanente. With more than 10,000 users and PC's in the Region and over 100,000 across the United States. From 2009 to 2009 (less than a year) Sacramento, California AreaDesktop Support Technician @ Effectively deliver solutions to users for a variety of issues including system refreshes, system replacements, equipment transfers, memory installations, printer setups and general desktop support. From 2008 to 2008 (less than a year) Systems Support Analyst @ Provide professional customer service and support for a variety of prestigious clients from different business sectors, covering 1st – 3rd line investigation and resolution of technical issues, relating to the Documation product base of IMS, EDMS and Workflow Applications and their surrounding environment.
Providing remote on-site software support for a diverse range of clients supporting Documation’s Enable document management and IMS bespoke software solutions.
Working in direct communication with clients on support issues ensuring that all support call issues are managed and resolved in conformance to SLA’s (Service Level Agreements)
Involved with numerous products and technologies used alongside our in-house developed applications at a varied client base: SQL, Oracle, SAP, PeopleSoft, ASP .NET, Microsoft Office, Lotus Notes, Citrix and B-Wise OCR. From 2008 to 2008 (less than a year) IT Support Engineer @ IT Support Engineer Subcontracted to BG Group HQ Reading. Main duties include Imaging, configuration and deployment of desktop’s and Laptops to users, Software Installation & Configuration through Altiris Deployment Server, Active Directory Administration, Troubleshooting and resolution for Remedy Help Desk tickets for user’s problems. From 2007 to 2007 (less than a year) Reading, United KingdomSystems Analyst @ Sole on-site provider of IT Support to around 185 users at Tier 2 Level for Roseville office of Financial Freedom a Subsidiary of IndyMac Bank. Main duties include Imaging, configuration and deployment of desktop’s and Laptops. Software Installation and Configuration (Citrix Client, other applications), Troubleshooting and resolving Remedy Help Desk tickets. Active Directory Administration. Ordering of Inventory (Desktops, Laptops, Monitors Etc…) Asset Inventory & Management, Assisting with Upgrading of T1 – T3 Voice Data Circuits. Administrating backups. From 2006 to 2006 (less than a year) Central Support Unit Manager @ Manager of the Central Support Unit (CSU) for an Intermediate Health Insurance consultancy and brokerage company SPS Wellbeing now Jelf Wellbeing and part of the Jelf Group of Companies, responsible for supervision of two support personnel. The CSU’s mainly responsible for the provision of all the IT support needs and for the development of IT systems and processes for the company. Main tasks include providing each department with systems to improve their productivity. To provide corporate clients with claims and membership reports for their PMI scheme. Also to resolve ongoing IT related issues. Active Directory Administration. From 2005 to 2006 (1 year) Systems Administrator @ Systems Analyst / Administrator for a Professional Business Development Consultancy Firm. I was responsible for the re-development of their existing Access based client information database, changing database structure and forms to better meet the requirements of the company and users and the administration of Company Network and Systems which involved LAN Admin, Remote VPN, Wireless, Windows 2003 Server, Users Account Active Directory Administration. From 2003 to 2005 (2 years) Access Developer Contractor @ Re-Development of existing Access Based Inventory and Pricing Database, Changing database structure and Forms to better meet the requirements of the Users and Company. From 2003 to 2003 (less than a year) GIS QA Technician (Contract) @ To ensure that converted Data converted from legacy and other sources by third party contractor into developing GIS system meets ANSI standards. Checking for errors and preparing data, to be sent to third party contractor for conversion to GIS system. Fault Resolution of any converted data that is in error. From 2002 to 2002 (less than a year) Sacramento, California AreaEvening Shift Manager @ Internet Cafe. From 2000 to 2001 (1 year) Data Administrator & Analyst @ Managing automated procedures for Importing and Cleaning of Data for a Microsoft SQL based Inventory Database (Containing 50,000 Products) for a IT Systems Reseller in the UK. Monitoring and running procedures to import and update Database Data. The migration of data into the RDBMS from various systems in various formats. To ensure that the data was clean and accurate and that the data integrity of the DB was maintained. The design of reports on the database using Crystal Reports to analyze performance and to highlight error trends. Testing custom built in house DB front end VB Applications. Training User on Custom VB Applications. From 1998 to 2000 (2 years)
GNVQ, Art and Design, Photography @ Brooklands College From 1994 to 1996 Bishop Wand From 1985 to 1991 Kevin Dunne is skilled in: Data Analysis, Database Administration, Network Administration, Servers, Troubleshooting, Desktop Deployment, IMS Workflow Apps, IT Troubleshooting, Microsoft Server Support, Wireless Configuration, Altiris Deployment Console, Blackberry, Citrix Metaframe, Microsoft SQL Server, SSIS
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