Kevin Aic
Director of Claims Learning and Development at USAA | San Antonio, Texas, United States
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As the Director of Claims Learning and Development at USAA, Kevin Aic is at the forefront of transforming the learning landscape within one of the most esteemed claims organizations in the property and casualty (P&C) insurance industry. With over 25 years of experience, Kevin has cultivated a deep understanding of the intricacies of claims management, risk assessment, and customer service. His journey began at a young age, coaching competitive swimming, which ignited his passion for leadership and mentoring. This passion translates seamlessly into his current role, where he is dedicated to fostering a culture of continuous improvement and excellence among his teams.
At USAA, Kevin has spearheaded the implementation of functionally aligned, Agile learning teams that are designed to create impactful training solutions at an accelerated pace. This innovative approach not only enhances the skill sets of claims professionals but also ensures that they are equipped to navigate the ever-evolving landscape of the insurance industry. By leveraging his expertise in process improvement and cross-functional team leadership, Kevin has successfully driven initiatives that enhance operational efficiency and elevate the customer experience.
His commitment to team building and leadership development is evident in the way he empowers his colleagues to embrace challenges and achieve their goals. Kevin's ability to blend confidence with humility fosters an environment where collaboration thrives, and individuals are inspired to perform at their best. As he continues to lead transformative projects within USAA, Kevin remains focused on the ultimate goal: helping people win the right way in both their professional and personal lives.
Director of Claims Learning and Development at USAA in October 2019 to Present
Claims Process Owner-Roadside & Tow at USAA in February 2019 to October 2019
Business Risk & Controls-Reporting, Data & Analytics Leader at USAA in July 2018 to February 2019
Executive Director/Director of Quality Assurance at USAA in March 2014 to July 2018
Director of Performance Consultancy at USAA in March 2011 to March 2014
Director-Enterprise Call Quality and Coaching at USAA in November 2009 to March 2011
Claims Service Director-Auto Total Loss/Auto Theft & Fire at USAA in January 2008 to November 2009
Claims Service Director-Subrogation at USAA in January 2007 to January 2008
Claims Service Manager (Property, Auto, Injury) at USAA in November 2002 to January 2007
Intermediate Loss Manager at Farmers Insurance in July 1996 to November 2002
Parole Officer at Texas Dept Of Criminal Justice in July 1994 to July 1996
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Management
Process Improvement
Leadership
Team Building
Business Analysis
Customer Service
Cross-functional Team Leadership
Project Management
Call Centers
Risk Management
Strategic Planning
Business Process Improvement
Change Management
Coaching
Quality Assurance
Performance Management
Insurance
Operations Management
Team Leadership
Training
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Discover more about USAAWhat is Kevin Aic email address?
Email Kevin Aic at [email protected]. This email is the most updated Kevin Aic email found in 2026.
How to contact Kevin Aic?
To contact Kevin Aic send an email to [email protected].
What company does Kevin Aic work for?
Kevin Aic works for USAA
What is Kevin Aic's role at USAA?
Kevin Aic is Director of Claims Learning and Development
What is Kevin Aic's Phone Number?
Kevin Aic's phone (214) ***-*128
What industry does Kevin Aic work in?
Kevin Aic works in the Financial Services industry.
Kevin Aic Email Addresses
Kevin Aic Phone Numbers
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