Kenneth Yiu
Director, Customer Success at Microsoft | Hong Kong SAR
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Kenneth Yiu is a distinguished executive with over 25 years of rich experience in the IT industry, currently serving as the Director of Customer Success at Microsoft. In this pivotal role, Kenneth leads a dynamic team comprising Cloud Solution Architects, Customer Engineers, Customer Success Account Managers, and Customer Success Managers. His primary responsibility is to enhance the connected customer experience for Microsoft’s enterprise clients in Hong Kong and Macau, ensuring seamless integration and utilization of Microsoft’s cloud offerings.
Kenneth's expertise lies in driving digital transformation initiatives that empower organizations to leverage cloud technologies effectively. He is instrumental in overseeing the entire customer journey—from technical pre-sales engagements to the successful delivery of consumption projects and ongoing support for Microsoft’s three cloud platforms: Azure, Microsoft 365, and Dynamics 365. His strategic vision and hands-on approach have resulted in significant improvements in customer satisfaction and retention, as he tailors solutions that align with clients' unique business needs.
Throughout his career, Kenneth has demonstrated a profound understanding of IT strategy, managed services, and enterprise software, making him a trusted advisor to clients navigating the complexities of digital transformation. His skills in sales management, go-to-market strategy, and service delivery have been pivotal in driving growth and innovation across various regions, including Central and Eastern Europe, Asia Pacific, Latin America, and the Middle East/Africa. Kenneth’s leadership not only fosters a culture of collaboration and excellence within his team but also cultivates long-lasting relationships with clients, ensuring they achieve their desired outcomes in an ever-evolving digital landscape.
Director, Customer Success at Microsoft in October 2020 to Present
Director, Enterprise Services at Microsoft in August 2016 to October 2020
Director and General Manager, Technology Services at Hewlett Packard Enterprise in January 2014 to January 2016
Executive, Global Sales, Technical Support Services, IBM Asia Pacific at IBM in January 2013 to January 2014
Executive, Software Service, Technical Support Services, Growth Markets at IBM in January 2012 to January 2013
General Manager of Integrated Technology Services at IBM in January 2009 to January 2012
Manager of Sales, Integrated Technology Services at IBM in January 2006 to January 2009
Sector Services Manager, Global Mid Market at IBM in January 2004 to January 2006
Technical Services Manager at PSINet in January 1996 to January 2001
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Strategy
IT Strategy
Managed Services
Management
Pre-sales
Telecommunications
Leadership
Business Strategy
Business Development
Sales Management
Strategic Alliances
Public Speaking
Cloud Computing
Professional Services
Technical Support
Enterprise Software
Go-to-market Strategy
Solution Selling
Consulting
Software as a Service (SaaS)
Service Delivery
Team Leadership
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Discover more about MicrosoftWhat is Kenneth Yiu email address?
Email Kenneth Yiu at [email protected]. This email is the most updated Kenneth Yiu email found in 2026.
How to contact Kenneth Yiu?
To contact Kenneth Yiu send an email to [email protected]. (updated on October 30, 2024)
What company does Kenneth Yiu work for?
Kenneth Yiu works for Microsoft
What is Kenneth Yiu's role at Microsoft?
Kenneth Yiu is Director, Customer Success
What is Kenneth Yiu's Phone Number?
Kenneth Yiu's phone (**) *** *** 337
What industry does Kenneth Yiu work in?
Kenneth Yiu works in the Software Development industry.
Kenneth Yiu Email Addresses
Kenneth Yiu Phone Numbers
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