Ken Melde
Director Student Hardware Support at Fulton County Schools (contract) | Merritt Island, Florida, United States
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Ken Melde is a seasoned IT professional with over 25 years of experience, including more than two decades in management roles. Currently serving as the Director of Student Hardware Support for Fulton County Schools, Ken has been instrumental in building and managing a robust support organization that caters to the technology needs of 80,000 student devices across 95 K-12 schools. His leadership has been pivotal in establishing a comprehensive hardware support framework from the ground up, ensuring that students and educators have reliable access to technology.
Under Ken's direction, the organization has successfully developed vendor relationships that enhance service delivery and optimize parts inventory management. His strategic oversight during the summer refresh and device refresh initiatives has significantly improved the operational efficiency of the support team. Additionally, Ken has spearheaded the opening and staffing of three dedicated support locations, ensuring that resources are readily available to address the diverse needs of students and staff.
Ken's expertise in troubleshooting, IT service management, and process improvement has enabled him to implement innovative solutions, such as the design and deployment of student kiosks, which streamline support requests and enhance user experience. His commitment to training and mentoring staff has fostered a culture of excellence and high retention rates within his team. As a dynamic change agent, Ken continues to drive improvements in IT support services, ensuring that Fulton County Schools remains at the forefront of educational technology. His ability to navigate complex challenges while maintaining a focus on student success makes him an invaluable asset to the organization.
Director Student Hardware Support at Fulton County Schools (contract) in August 2016 to Present
ITIL Service Desk Architect Consultant at Dell in August 2015 to August 2016
IT Support Team Manager at Genuine Parts Company in May 2014 to August 2015
IT Support HelpDesk Manager at HealthPort LLC in September 2013 to May 2014
IT Support Team Manager at TEKsystems in August 2012 to April 2013
Manager - Technical Helpdesk at Convergent Resources/Healthcare, Inc. in April 2011 to July 2012
Global Support Team Manager at Insight Global in December 2010 to March 2011
Manager, Data Center Operations at Siemens in October 2007 to September 2010
Worldwide IT Cost Reduction Manager at Hewlett-Packard Co. in February 1997 to November 2005
Internal HP Call Center Manager at Hewlett-Packard Company in January 1998 to January 2002
Information Technology Consultant at Hewlett-Packard Company in January 1993 to January 1998
IT Support Team Manager at Hewlett-Packard Co. in February 1994 to February 1997
Information Technology Engineer at Hewlett-Packard Company in January 1991 to January 1993
Response Center Engineer at Hewlett-Packard Company in January 1988 to January 1991
Customer Engineer at Hewlett-Packard Company in January 1983 to January 1988
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ITIL
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Technical Support
Vendor Management
Management
IT Service Management
Training
Change Management
Team Leadership
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Servers
Windows
Telecommunications
Project Management
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Computer Hardware
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Call Centers
Information Technology
Leadership
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HP
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Microsoft Office
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What is Ken Melde email address?
Email Ken Melde at [email protected] and [email protected]. This email is the most updated Ken Melde email found in 2026.
What is Ken Melde phone number?
Ken Melde phone number is +14344442819 and +17243015906.
How to contact Ken Melde?
To contact Ken Melde send an email to [email protected] or [email protected]. If you want to call Ken Melde try calling on +14344442819 and +17243015906.
What is Ken Melde net worth?
Ken Melde has an estimated net worth of $25,000 to $49,999
What company does Ken Melde work for?
Ken Melde works for Fulton County Schools (contract)
What is Ken Melde's role at Fulton County Schools (contract)?
Ken Melde is Director Student Hardware Support
What industry does Ken Melde work in?
Ken Melde works in the Education Administration Programs industry.
Ken Melde Email Addresses
Ken Melde Phone Numbers
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