Image of Ken Fuerstenhaefer

Ken Fuerstenhaefer

Senior Technical Support Engineer

Sr. Technical Support Engineer at MobileIron

Buda, Texas

Section title

Ken Fuerstenhaefer's Email Addresses & Phone Numbers

Ken Fuerstenhaefer's Work Experience

MobileIron

Senior Technical Support Engineer

Austin, Texas Area

Dell

Enterprise Technical Support Senior Analyst

March 2010 to May 2015

Callaway Golf Interactive

Sr. Systems Administrator

September 2008 to November 2009

Austin, Texas Area

Ken Fuerstenhaefer's Education

United States Navy

Naval certification, Advanced Electronics, Sonar

1988 to 1992

Ken Fuerstenhaefer's Professional Skills Radar Chart

Based on our findings, Ken Fuerstenhaefer is ...

Confident
Methodical
Cause-and-effect oriented

What's on Ken Fuerstenhaefer's mind?

Based on our findings, Ken Fuerstenhaefer is ...

56% Left Brained
44% Right Brained

Ken Fuerstenhaefer's Estimated Salary Range

About Ken Fuerstenhaefer's Current Company

MobileIron

• Support of top tier and premium customer base• Mentor for Frontline engineers• Direct interaction and work with Development and Engineering teams on code and bug fix issues.• Troubleshoot, diagnose, and resolve highly complex customer environments spanning multiple platforms and technologies (Active Directory, Exchange, Mobile, MDM, VPN, LDAP, Certificates, IIS, Linux, Webservers, etc)• Create and publish documentation...

Frequently Asked Questions about Ken Fuerstenhaefer

What company does Ken Fuerstenhaefer work for?

Ken Fuerstenhaefer works for MobileIron


What is Ken Fuerstenhaefer's role at MobileIron?

Ken Fuerstenhaefer is Senior Technical Support Engineer


What is Ken Fuerstenhaefer's personal email address?

Ken Fuerstenhaefer's personal email address is ke****[email protected]


What is Ken Fuerstenhaefer's business email address?

Ken Fuerstenhaefer's business email address is k*****@digital-ken.com


What is Ken Fuerstenhaefer's Phone Number?

Ken Fuerstenhaefer's phone (214) ***-*361


What industry does Ken Fuerstenhaefer work in?

Ken Fuerstenhaefer works in the Information Technology and Services industry.


Who are Ken Fuerstenhaefer's colleagues?

Ken Fuerstenhaefer's colleagues are Eric Tonk, Ivan Moreno, KATHRYN IRISH, Krishna Atluru, James Rose, Eswari Rao, Shivam Shelat, Deepti G., Philip Suh, and Michael Rodgers


About Ken Fuerstenhaefer

📖 Summary

Senior Technical Support Engineer @ MobileIron • Support of top tier and premium customer base• Mentor for Frontline engineers• Direct interaction and work with Development and Engineering teams on code and bug fix issues.• Troubleshoot, diagnose, and resolve highly complex customer environments spanning multiple platforms and technologies (Active Directory, Exchange, Mobile, MDM, VPN, LDAP, Certificates, IIS, Linux, Webservers, etc)• Create and publish documentation and knowledge base articles on bugs, issues, and troubleshooting techniques• Create process plans for repeatable technical functions eg. Software upgrades, migrations, installations. Austin, Texas AreaEnterprise Technical Support Senior Analyst @ Dell Senior support tech for Dell Modular services. Specializing in email continuity, security, and archiving. Utilizing troubleshooting and customer skills sets when dealing with Windows/Active Directory, and Exchange infrastructure. Serving as a technical review point for team members on other teams. • Provide senior level escalation support for Dell SaaS Email Product• Provide 24/7 On Call Escalation Support• Team Lead for level 2 engineers• Train and mentor level 1 technicians• Perform client triage for disaster response scenarios• Migration and Disaster Recovery specialist• Advanced e-mail and network routing troubleshooting• Active Directory subject matter expert• Microsoft Exchange (5.5-2k13) subject matter expert From March 2010 to May 2015 (5 years 3 months) Sr. Systems Administrator @ Callaway Golf Interactive Overall Systems/Network Administrator for Austin business unit.This was overseeing all functionality from desktop break/fix issues to complex WAN link and data warehousing concepts.All hands on IT work for this office fell solely to my hands to resolve, plan for, and implement. From September 2008 to November 2009 (1 year 3 months) Austin, Texas AreaSr. IT Administrator @ On-Site Computer Solutions Head administrator for internal network as well as both off site data center locations. Covered all windows platforms as well as Linux backend servers.This position covered a vast array of ground where I both worked as the internal administrator for the company network and datacenters. I also lead the internal support/call center team to answer phone calls from the techs in the field. This position crossed a wide range of technologies and skills sets, all of which I was expected to maintain and troubleshoot within a moments notice. From November 2004 to April 2007 (2 years 6 months) Sr Support Engineer @ Vignette Desktop and Network SupportStarted working desktop support break/fix with end users and was quickly placed in the position of taking care of top executive IT issues.Also branched out and ran the IT departments file server and other networking/Active Directory/Exchange responsibilities. From February 2000 to May 2002 (2 years 4 months)


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In a nutshell

Ken Fuerstenhaefer's Personality Type

Introversion (I), Intuition (N), Thinking (T), Judging (J)

Average Tenure

2 year(s), 10 month(s)

Ken Fuerstenhaefer's Willingness to Change Jobs

Unlikely

Likely

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