Kelly Lensink
Director - Application Support - Enterprise Excellence at Citi | Tucson, Arizona, United States
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Kelly Lensink serves as the Director of Application Support within the Enterprise Excellence division at Citi, where she plays a pivotal role in shaping the Global Workforce Optimization (GWFO) application strategy. With over 15 years of experience in client relationship management, business development, and digital marketing, Kelly has honed her expertise in optimizing application performance to enhance workforce efficiency across the enterprise. Her strategic oversight not only focuses on maximizing the capabilities of the GWFO platform but also emphasizes the importance of maintaining high client servicing levels and driving employee engagement.
In her current role, Kelly leads key projects that involve the integration of advanced analytics and process improvement methodologies, including Six Sigma, to streamline operations and elevate service delivery. Her adeptness in contract negotiation and strategic planning has enabled her to foster strong partnerships that align with Citi's growth-oriented objectives. By leveraging her extensive background in banking and direct marketing, she effectively bridges the gap between technology and business needs, ensuring that the GWFO application not only meets but exceeds the expectations of both clients and employees.
Kelly’s commitment to excellence is evident in her ability to drive initiatives that enhance workforce platform arrangements, providing valuable business insights that inform decision-making processes. As a leader in application support, she is dedicated to cultivating a culture of continuous improvement, ensuring that Citi remains at the forefront of innovation in the financial services industry. Her multifaceted skill set, combined with her passion for client success, positions her as a key contributor to the ongoing evolution of enterprise excellence at Citi.
Director - Application Support - Enterprise Excellence at Citi in June 2023 to Present
Director - Partner Initiatives and Chief of Staff at Citi in April 2021 to June 2023
Best Buy Portfolio Director at Citi in July 2018 to April 2021
SVP; Cobrand credit card - digital and social media acquisitions marketing manager at Bank of America in February 2017 to July 2018
SVP, Sr Card Marketing Product Consultant - Cobrand/Affinity Services at Bank of America in July 2004 to July 2018
Acquisition Direct Mail Manager at Bank of America in August 2005 to September 2006
Team Lead, DMCE Web Response Channel at Bank of America in May 2004 to September 2005
Account Executive at Douglas Danielle, Inc./TransUnion in April 2003 to May 2004
Project Coordinator at Sears, Roebuck and Co in January 2001 to January 2003
National Mgmt Trainee at Sears, Roebuck and Co in January 1999 to January 2001
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Internal Compliance
Growth-Oriented
Financial Performance
Contract Negotiation
Business Presentation
Team Management
Organization Skills
Multi-Unit Leadership
Inspiring Teams
Credit Cards
Credit
Banking
Relationship Management
Financial Services
Customer Acquisition
Loans
Call Center
Vendor Management
Project Management
Portfolio Management
Mortgage Lending
Direct Marketing
Product Management
Account Management
Marketing
Leadership
Call Centers
Strategy
CRM
Management
Process Improvement
Email Marketing
Cross-functional Team Leadership
Product Marketing
Program Management
Budgets
Team Leadership
Analysis
Finance
P&L Management
Customer Experience
Analytics
Segmentation
Customer Service
SDLC
Executive Management
Six Sigma
Business Process Improvement
Customer Relationship Management (CRM)
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Discover more about CitiWhat is Kelly Lensink email address?
Email Kelly Lensink at [email protected] and [email protected]. This email is the most updated Kelly Lensink email found in 2026.
What is Kelly Lensink phone number?
Kelly Lensink phone number is +18584423112 and +15202621898.
How to contact Kelly Lensink?
To contact Kelly Lensink send an email to [email protected] or [email protected]. If you want to call Kelly Lensink try calling on +18584423112 and +15202621898. (updated on October 30, 2024)
What is Kelly Lensink net worth?
Kelly Lensink has an estimated net worth of $375,000 to $499,999
What company does Kelly Lensink work for?
Kelly Lensink works for Citi
What is Kelly Lensink's role at Citi?
Kelly Lensink is Director - Application Support - Enterprise Excellence
What industry does Kelly Lensink work in?
Kelly Lensink works in the Financial Services industry.
Kelly Lensink Email Addresses
Kelly Lensink Phone Numbers
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